Defect Detective 10/31

Create an image of a detective with a magnifying glass analyzing a document, surrounded by clues and question marks, in a professional office setting.

Defect Detective Quiz

Test your knowledge and skills with the Defect Detective Quiz! This engaging quiz is designed for agents to assess their understanding of the necessary protocols when assisting applicants.

11 questions to challenge your expertise
Multiple choice format for easy answering
Learn more about the best practices in your role

11 Questions3 MinutesCreated by CheckingMind247

2.) When applicant shows hesitation to the term offered after you multi-term, you are required to...

A.) ... Give the applicant the 15 day talk off

B.) ... Offer to go over term again until decision is made

C.) ... Ask if they want to move forward

D.) ... Give benefit based response

3.) When an applicant does not have disbursement information available on the call should you

A.) Offer online upload only

B.) tell the applicant to just call us back

C.) do not need to offer options to move forward

D.) Offer both online and/or to call back in

4.) You do not need to get the applicant's response to the cell phone consent in the cell phone disclousre recording?

True

False

5.) When an applicant has household income from spouse or nontaxable income, you are required to put that information in the appropriate fields in DLOS before moving forward.

True

False

Defect Detective 10/31

Defect Detective Quiz

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