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How much time a refund could take? If the order was paid with Amazon gift card and refund has been requested to Original Payment method
5 hours
1 Day
1-2 Business Day
How much time a refund could take? If the order was paid by Amazon Gift Card + Credit Card and directed to original payment method
5 hours
1 Business Day
3 Business day for gift card + 1 Business day for credit card
1-2 Business day Gift Card + 3-5 Business day Credit Card
What means N/A a refund instrument? You may find this clarification at the order's returns and refund tab
Not Accurate
Not Accountable
Refund processed as Promo Certificate
Refund processed to original payment method
What means EGC a refund instrument? You may find this clarification at the order's returns and refund tab
Electronic Guide Clarification
Electronic GC
Refund processed as Gift Card balance (Electronic Gift card)
How much time could take to process a return?
1-2 Business days after customer gives package to carrier
3-5 Business days after customer gives package to carrier
Up to 2 weeks after customer gives package to carrier
What means if on an order shows a return request under ORC on Annotations tab?
System Issue
Return request by Team Manager
Return request by Team Leader
Online return center, customer request return through amazon account
Is possible that customer may receive a package from an order that is Pending Fulfillment?
No, it is not possible since has been processed at all
It's possible if order has a special promo
It's possible if order has multiple packages since our payment system charge customer after ship out a package
Is possible that customer may not receive the package from an order that is Complete?
No
Yes
Yes, package could be lost
Yes, Package could be on transit
Yes, package could be lost; delayed on in transit
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