QUICK QUIZ

How much time a refund could take? If the order was paid with Amazon gift card and refund has been requested to Original Payment method

5 hours

1 Day

1-2 Business Day

How much time a refund could take? If the order was paid by Amazon Gift Card + Credit Card and directed to original payment method

5 hours

1 Business Day

3 Business day for gift card + 1 Business day for credit card

1-2 Business day Gift Card + 3-5 Business day Credit Card

What means N/A a refund instrument? You may find this clarification at the order's returns and refund tab

Not Accurate

Not Accountable

Refund processed as Promo Certificate

Refund processed to original payment method

What means EGC a refund instrument? You may find this clarification at the order's returns and refund tab

Electronic Guide Clarification

Electronic GC

Refund processed as Gift Card balance (Electronic Gift card)

How much time could take to process a return?

1-2 Business days after customer gives package to carrier

3-5 Business days after customer gives package to carrier

Up to 2 weeks after customer gives package to carrier

What means if on an order shows a return request under ORC on Annotations tab?

System Issue

Return request by Team Manager

Return request by Team Leader

Online return center, customer request return through amazon account

Is possible that customer may receive a package from an order that is Pending Fulfillment?

No, it is not possible since has been processed at all

It's possible if order has a special promo

It's possible if order has multiple packages since our payment system charge customer after ship out a package

Is possible that customer may not receive the package from an order that is Complete?

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