EService-What can YOU Do?
eService Empowerment Quiz
Discover how much you know about eService with our engaging quiz! This quiz is designed to enhance your understanding of Liberty Mutual's eService capabilities and how to better assist policyholders.
- 5 engaging questions
- Multiple-choice format for easy participation
- Instant feedback on your answers
Which one of these statements could you advise policyholders to go to libertymutual.com
"I have a police report I want to submit"
"I have my own estimate"
"I have photos of my missing items. How can I send them to my claims representitive?"
All of the Above
What percentage of our policyholders engage in the digital app, eservice?
30
0
65
73
A customer calls in requesting a list of shops closest to their job but does not have time to discuss on the phone. How do you respond?
"I can email those to you..."
ς�"You can go to Libertymutual.com to schedule your appraisal and view our GRN shops and reviews from other customers."
"I dont know. Let me have your claims rep call you back."
ς�"I can schedule that for you right now..."
When filing an FNOL for California a customer advises you they had a carseat inside their vehicle upon impact
ς�Advise the customer to submit photos though the mail.
ς�Advise the customer to submit photos and email them into their claims representitive.
ς�Advise the customer to submit photos and they how they can do using using Libertymutual.com
ς�"Don't worry, we dont need those..."
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