Quiz 8

Internal improvement activities are those that require help from other participants.

True

False

Which one is NOT one of the external benchmarking activities

Best Practice Forums

Further benchmarking studies

Reciprocal information exchanges

An intracompany reorganization plan

Best Practice Forums are one or two-day events, where the better performers give presentations explaining how they achieve their performance levels.

True

False

Which is the order of a 5 step improvement implementation process:

Select improvements; monitor; plan the implementation; test improvements; implementation

Select improvements; plan the implementation; test improvements; implementation; monitor

Select improvements; test improvements; plan the implementation; implementation; monitor

Which one is NOT a method of testing of a proposed improvement:

Trialing

Implementation on a large scale

Brainstorming what could go wrong

Conducting open sessions with those involved in the process

When planning the implementation, it is important to

Document the new process

Keep people informed

Provide training and answer questions

All of the above

Readiness to change entails being willing to change, having the motivation to change and having the goal to aim towards.

True

False

Capability to change is related to organizational aspects and involves having the power to change, having the influence and authority to allocate resources.

True

False

Which one is FALSE:

To encourage teamwork, reward the individual performance

To encourage innovation, do not penalize people (even if they fail) who try new ideas

If an organization expects its employees to treat customers well, the employees themselves must be treated well

Which one is part of the implementation:

Monitoring implementation to ensure it's going according to the plan

Checking for and dealing with any potential problems that occur

quantifying the performance change and comparing it with the expected change

All of the above

Which tools are used during monitoring to ensure that the improved performance is maintained:

Control charts

reviews

Audits

all of the above

The failure of 'The West' to successfully introduce Quality Circles and Suggestion Schemes Initiatives in the 1980-90s is the example of copying with understanding.

True

False

According to McGregor, which one is FALSE regarding theory X people:

they seek responsibility

They dislike work and avoid it as much as possible

managers need to control them and tell them exactly what to do

They are motivated by fear and money

According to McGregor, which one is FALSE regarding theory Y people:

They like to work ,

They don't seek responsibility

They are motivated by a variety of awards (not just monetary) in general

they require a more relaxed managerial approach

According to Peter Senge, Mental Models influence more subtle patterns of behavior in the organization.

True

False

Which one is FALSE regarding an intrinsic motivation:

It's driven by an interest

It comes from the outside of an individual

It exists within an individual

Which one is a management role in promoting benchmarking:

To demonstrate an ongoing commitment

to provide training

To reward success and do not punish failures

All of the above

Which one is NOT a crucial set of international project management skills:

Telephone skills

People skills

project management skills: planning, monitoring, analysis, report writing and presentation

Running successful meetings

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