Quiz 8

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Benchmarking and Improvement Strategies Quiz

Test your knowledge on internal improvement activities and external benchmarking strategies with our comprehensive quiz.

Explore key concepts in organizational behavior, quality management, and motivation theories.

  • 18 engaging multiple-choice questions.
  • Enhance your understanding of quality improvement.
  • Perfect for professionals and students alike!
18 Questions4 MinutesCreated by ImprovingMind123
Internal improvement activities are those that require help from other participants.
True
False
Which one is NOT one of the external benchmarking activities
Best Practice Forums
Further benchmarking studies
Reciprocal information exchanges
An intracompany reorganization plan
Best Practice Forums are one or two-day events, where the better performers give presentations explaining how they achieve their performance levels.
True
False
Which is the order of a 5 step improvement implementation process:
Select improvements; monitor; plan the implementation; test improvements; implementation
Select improvements; plan the implementation; test improvements; implementation; monitor
Select improvements; test improvements; plan the implementation; implementation; monitor
Which one is NOT a method of testing of a proposed improvement:
Trialing
Implementation on a large scale
Brainstorming what could go wrong
Conducting open sessions with those involved in the process
When planning the implementation, it is important to
Document the new process
Keep people informed
Provide training and answer questions
All of the above
Readiness to change entails being willing to change, having the motivation to change and having the goal to aim towards.
True
False
Capability to change is related to organizational aspects and involves having the power to change, having the influence and authority to allocate resources.
True
False
Which one is FALSE:
To encourage teamwork, reward the individual performance
To encourage innovation, do not penalize people (even if they fail) who try new ideas
If an organization expects its employees to treat customers well, the employees themselves must be treated well
Which one is part of the implementation:
Monitoring implementation to ensure it's going according to the plan
Checking for and dealing with any potential problems that occur
quantifying the performance change and comparing it with the expected change
All of the above
Which tools are used during monitoring to ensure that the improved performance is maintained:
Control charts
reviews
Audits
all of the above
The failure of 'The West' to successfully introduce Quality Circles and Suggestion Schemes Initiatives in the 1980-90s is the example of copying with understanding.
True
False
According to McGregor, which one is FALSE regarding theory X people:
they seek responsibility
They dislike work and avoid it as much as possible
managers need to control them and tell them exactly what to do
They are motivated by fear and money
According to McGregor, which one is FALSE regarding theory Y people:
They like to work ,
They don't seek responsibility
They are motivated by a variety of awards (not just monetary) in general
they require a more relaxed managerial approach
According to Peter Senge, Mental Models influence more subtle patterns of behavior in the organization.
True
False
Which one is FALSE regarding an intrinsic motivation:
It's driven by an interest
It comes from the outside of an individual
It exists within an individual
Which one is a management role in promoting benchmarking:
To demonstrate an ongoing commitment
to provide training
To reward success and do not punish failures
All of the above
Which one is NOT a crucial set of international project management skills:
Telephone skills
People skills
project management skills: planning, monitoring, analysis, report writing and presentation
Running successful meetings
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