Active Listening Poll
Active Listening Assessment
Are you truly honing your active listening skills? Take this quick quiz to discover how you relate to your customers on calls. Assess your habits and improve your communication!
- Gauge your nervousness during calls
- Identify interruptions and defensive behaviors
- Understand your listening tendencies and company jargon usage
Feel nervous about getting something wrong on calls
Yes
No
Do you interrupt the customers before they have finished speaking?
All the time
At times
Never
Do you wait for gaps and pauses to “jump” in with a response
Yes
No
Bad habit
Sometimes
Do you get defensive over the customer’s negative view of the company
Yes
No
Do you give in to a willingness to talk rather than listen on calls
All the time
Never
Sometimes
Do you think that you’re right and they’re wrong
No
Yes
All depending
Do you think that there is sometimes a language barrier when speaking with clients
Yes, all the time
No
Sometimes
Do you use company jargons when speaking with clients
Yes
No
At times
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