Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
Enhancing Aadhaar Knowledge Quiz
Test your knowledge about Aadhaar and learn how to assist residents more effectively. This quiz is designed for enrolment staff to enhance customer satisfaction and prevent fraud.
Improve your understanding of Aadhaar processes:
- Find out about the Aadhaar generation timeline.
- Understand the delivery modes of Aadhaar.
- Learn how to guide residents in case of lost Aadhaar details.
How many days does it take to generate Aadhaar?
Upto 90 days from the day of Enrolment
30 days from the day after verification of details is completed
1 Week from the day of receipt of enrolment packet by UIDAI from the EA
"30 days from the day EA sends the enrolment packet to UIDAI"
Delivery of Aadhaar takes up to 90 days.
TRUE
FALSE
What is the mode of delivery of Aadhaar?
Through DHL service and email
Download through Aadhaar webportal using registered mobile number
Through Indian Postal Service
"Both 2 and 3"
To which of the following numbers can a resident call to know the status of Aadhaar?
1947
55563
51969
1952
A resident lost his Aadhaar letter and Enrolment ID -EID is available. What is the process of requesting for Aadhaar status through SMS?
"SMS 'UID STATUS < 14 DIGIT EID >' and send to 51969"
"SMS 'UID STATUS < 28 DIGIT EID > and send to 51969"
"SMS 'UID EAADHAAR < Aadhaar >' and send to 51969"
None of the above
A resident can SMS to 51969 to know the status of his Aadhaar.
TRUE
FALSE
Renu has applied for Aadhaar. She gave her demographic and biometric details in an enrolment center. How many days does it take to process the details and send Aadhaar to Renu?
Upto 40 days
Upto 50 days
Upto 70 days
Upto 90 days
Radha is a student of class 10. She wants to avail the benefit of government scholarship programme. She is in a hurry to link her Aadhaar with the scheme so that she can continue her studies. What needs to be done in such cases?
Tell Radha to be patient and wait for the process to be over
Use the UID retrieval process to get the status her Aadhaar
Nothing can be done to help Radha in this situation
Issue a new Aadhaar to Radha
A resident lost his Aadhaar card, but knows his Aadhaar number. He wants to receive his e-Aadhaar in his personal e-mail ID. What should he do in this situation?
Visit the enrolment centre and request them to download and send on his email
Visit the UIDAI website, download e- aadhaar
It is not possible
"Both 1 and 2"
A resident lost both EID and UID numbers. Which of the following websites does he need to visit to retrieve his Aadhaar?
Https://resident.uidai.gov.in/lost-uideid
"https://resident .uidai.net.in/we b/resident/get- Aadhaar-no"
Https://eaadhaa r.uidai.gov.in/
None of the above
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