Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
Enhancing Customer Satisfaction in Enrolment
Test your knowledge on the guidelines for enrolment staff focused on improving customer satisfaction and preventing fraud. This quiz is designed for anyone working in enrolment teams or those interested in understanding the best practices in the Aadhaar enrolment process.
Key Topics Covered:
- Escalation matrix details
- Customer service for senior citizens
- Aadhaar retrieval processes
- Status inquiry methods
Operator's/ Supervisor name and contact number should be mentioned in the escalation matrix.
TRUE
FALSE
Do not mention the Registrar name and Greviance Cell contact number in the escalation matrix.
TRUE
FALSE
Enrolment Agency name and code number should be mentioned in the escalation matrix.
TRUE
FALSE
Given here are some items.Which of these details will go into the escalation matrix?I. Centre AddressII. EA Name and CodeIII. Subscriber Name and Contact NumberIV. UIDAI Officer Name and Contact Number
I. And iii.
I. And iv.
I., iii., and iv.
I. And ii.
Given here are some items.I. Centre AddressII. EA Name and CodeIII. Observer Name and Contact NumberIV. Registrar (Nodal Officer) Name and Contact NumberWhich of these details will go into the escalation matrix?i. And iii.i. And iv.i., iii., and iv.I. And ii.
I. And iii.
I. And iv.
I., iii., and iv.
I. And ii.
Given here are some items.I. Centre AddressII. Operator Name and Contact NumberIII. Observer Name and Contact NumberIV. Registrar (Nodal Officer) Name and Contact NumberWhich of these details will go into the escalation matrix?
I. And iii.
I., ii. And iv.
I., iii., and iv.
I. And ii.
Given here are some items.I. Centre AddressII. Operator Name and Contact NumberIII. Contact Number of Grievance CellIV. Registrar (Nodal Officer) Name and Contact NumberWhich of these details will go into the escalation matrix?
I. And ii.
I., ii. And iv.
I., iii., and iv.
I. ii., iii. And iv.
Given here are some statements. Your task is to identify the correct statement.i). Operator should treat everyone equally even if there are senior citizens and differently abled residentsii). In case of senior citizens, operator should collect only name and addressiii).In case Biometric Device is unable to detect biometrics of senior citizens, operator should collect address proofiv.)Operator has to capture exception photograph, clearly depicting the exception.
I and ii
Ii and iii
Iv
I
Given here are some statements. Your task is to identify the correct statement.i)In case Biometric Device is unable to detect biometrics of senior citizens, operator should try the force capture optionii)In case senior citizens, operator should give them priority treatmentiii)In case Biometric Device is unable to detect biometrics of senior citizens, take only photograph using the deviceiv)Operator should treat everyone equally even if there are senior citizens and differently abled residents
I and ii
Ii and iii
Iv
I
What is the purpose of Aadhaar retrieval process?
Residents may be in a hurry to link or seed their Aadhaar
Letter does not reach the destination even after 90 days
Residents lose their EID/UID
All the given options
How many days does it take to generate Aadhaar?
Upto 90 days from the day of Enrolment
30 days from the day after verification of details is completed
1 Week from the day of receipt of enrolment packet by UIDAI from the EA
30 days from the day EA sends the enrolment packet to UIDAI
Delivery of Aadhaar takes up to 90 days.
TRUE
FALSE
What is the mode of delivery of Aadhaar?
Through DHL service and email
Download through Aadhaar webportal using registered mobile number
Through Indian Postal Service
Both 2 and 3
To which of the following numbers can a resident call to know the status of Aadhaar?
1947
55563
51969
1952
A resident lost his Aadhaar letter and Enrolment ID -EID is available. What is the process of requesting for Aadhaar status through SMS?
SMS 'UID STATUS < 14 DIGIT EID >' and send to 51969
SMS 'UID STATUS < 28 DIGIT EID > and send to 51969
SMS 'UID EAADHAAR < Aadhaar >' and send to 51969
Both 1 and 2
A resident can SMS to 51969 to know the status of his Aadhaar.
TRUE
FALSE
Renu has applied for Aadhaar. She gave her demographic and biometric details in an enrolment center. How many days does it take to process the details and send Aadhaar to Renu?
Upto 40 days
Upto 50 days
Upto 70 days
Upto 90 days
Radha is a student of class 10. She wants to avail the benefit of government scholarship programme. She is in a hurry to link her Aadhaar with the scheme so that she can continue her studies. What needs to be done in such cases?
Tell Radha to be patient and wait for the process to be over
Use the UID retrieval process to get the status her Aadhaar
Nothing can be done to help Radha in this situation
Issue a new Aadhaar to Radha
A resident lost his Aadhaar card, but knows his Aadhaar number. He wants to receive his e-Aadhaar in his personal e-mail ID. What should he do in this situation?
Visit the enrolment centre and request them to download and send on his email
Visit the UIDAI website, download e-aadhaar
It is not possible
Both 1 and 2
A resident lost both EID and UID numbers. Which of the following websites does he need to visit to retrieve his Aadhaar?
Https://resident.uidai.net.in/find-uid-eid
Https://resident.uidai.net.in/web/resident/get- Aadhaar-no
Https://eaadhaar.uidai.gov.in/
None of the above
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