Test your knowledge on the APEX Experience Program
Test Your APEX Experience Knowledge
Welcome to the APEX Experience Quiz! This quiz is designed to test your knowledge about the APEX Experience Program and its customer care promises. Whether you're a seasoned expert or just starting out, this is a great opportunity to learn more!
- 6 engaging questions
- An easy-to-use interface
- Instant feedback on your knowledge
Which vehicles qualify for APEX Experience customer care?
7 Series, 8 Series, X7, M5, i8
X5, X6, X7, 7 Series, 8 Series
8 Series, X7, M models
There are 6 promises (ie. Simplified lease end) that make up the APEX Experience Program?
True
False
The APEX Experience Program offers “uninterrupted mobility” to customers. What does this mean?
Customer receive a GKL loaner while their vehicle is in for service.
Customers receive a BMW loaner when they are on vacation.
Customers receive the best available mobility option while their vehicle is in for service.
APEX Experience promises include a concierge dedicated to APEX clients.
True
False
According to 2020 Voice of the Customer surveys, what is the top pain point for GKL customers during their Sales and Service experiences?
Pricing and discount
Staff attitude and behaviour
Vehicle cleanliness
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