Week 1 Review
DUAL CPE HAN Configuration Quiz
Test your knowledge on DUAL CPE HAN configurations and related technologies with this engaging quiz. Designed for professionals and enthusiasts alike, this quiz will challenge your understanding of networking and support services.
- 16 multiple-choice questions
- Covers various aspects of Hughes equipment and configurations
- Great for brushing up on essential concepts!
How many routers are used in a DUAL CPE HAN configuration?
One
Two
None
Three
What type of configuration is know for not having Hughes equipment on site?
Single Transport
NAP Provided Configuration
Circuit Only
Customer Managed Configuration
The premium support level consists of ...
Client calls in to report issue and is provided T1 support
We call the HD directly and work with them to perform T1
We call the end user directly to perform T1
The HD calls in and reports they have already performed T1
This child case is used to document NAP interactions...
NAP Office Only
NAP Call Case
Network Provider Interaction
NAP Truck Rolls
If we get a misrouted call we...
Transfer the call and move forward
Provide direct number and thank the client
Provide direct number, transfer and docuement
Transfer the call and document
We use this device share WiFi...
Switch
Amino
Slingbox
Aruba
SMEs can add on premium services:
Digital media
VOIP
Firewalls
We use this to view if our case has any child cases attached
Location 360
Account 360
View Hierarchy
Child List
Hierarchy List
Master LOA
These are used to read client specific information
KB
LB
BB
CB
Poor weather and bad cabling can cause...
Slow connection
Intermittent connection
Hard down
No browse
When the client doesn't have a maintenance plan, they need...
Pay in cash
Time and Material
Remote Coverage
No assistance is given
This is out WWTS HD
WWTS Network
HEAT Team
HNS Team
NE Consult
This is our WWTS provider used in Hughes Truck Rolls
Quality Service
QUALXSERV
HEAT TEAM
Hughes Express
Device used to watch live TV using Digital media
HS1000
HR4700
DVR System
Slingbox
Amino
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