Do You know how to SPOT ?
SPOT Knowledge Quiz
Do you know how to navigate the SPOT system effectively? Test your knowledge with our engaging quiz and see how well you understand the ins and outs of SPOT bookings!
- 8 multiple choice questions
- Gauge your understanding of SPOT procedures
- Gain insights on customer interactions
What shall I do when the SPOT website is not working for me or for customer?
I should ask CS front office for help
I should remove cookies from browser
I should press CTRL+SHIFT+R
I start to cry, because SPOT is really cool tool and I am not able to arrange booking
All of the above, except crying
It is 10 days to ETD. Customer decided to add 5 more 40´ containers to his CY SPOT booking. Shall we as carrier charge him any fee ?
Yes, amendment fee should be applied
Yes, cancelation fee shall be applied
Yes, both above fees shall be charged
No, it is without fee
It is 10 days to ETD. Customer decided to postpone already confirmed vessel ETD to next possible vessel. Shall we charge him any fee?
Yes, we shall charge amendment fee
Yes, we shall charge cancelation fee
No, it is without fee
Customer received booking confirmation for CY SPOT booking. Customer want to amend pickup depot. Shall we charge him any fee?
Yes, amendment fee
Yes, no-show fee
No, we should check if customer mentioned desired pick up depot in booking details and if it was not followed, we should amend booking without fee
It is 10 days to ETD. Customer needs to decrease booking by 2x 40´HC. Shall we charge him any fee?
Yes, we shall charge cancelation fee per booking
Yes, we shall charge cancelation fee per container
Yes, we shall charge no show fee per container
No, we should not charge any fee
It is 10 days to ETD. Customer needs to decrease booking by 5x 20´ and also postpone vessel to next ETD. Shall we charge any fee?
No, we shall not charge any fee
Yes, we shall charge no show fee per booking
Yes, we shall charge cancelation fee per container
Yes, we shall charge amendment fee because vessel has changed and also we shall charge cancelation fee per container
Can I reject SD SPOT booking if the booking confirmation has not been sent yet?
Yes, I can with no penalty to client.
No, I can not cancel any SD SPOT booking
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