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If a customer opens an account any time after the 16th they do not pay the full rental as the bill will not have done a full cycle, instead rent expected will be calculated based on the # days of consumption.

True

False

Post paid customers who have reached their data limit can subscribe for All My Internet.

True

False

Kabo wants a service that allows him to send message promotions to 1000 plus customers weekly. Which service do you suggest to him:

Messaging PRO

Mpotsa

Vuka Chat

To register for Orange Money, customers need:

Must be at least 16 years old

Have a valid identification (Omang for Batswana/Passport for foreign nationals)

Deposit at least P5

Must have a valid driver's license

How many transactions can the OM Virtual Card be used on?

Only one transaction is allowed on the virtual card

As many as you want, provided it is within 14 hours

Khetiwe calls 123 and wants to know where he can register for Orange Money. Besides Orange shops, Khetiwe can also register at:

Customers are charged _____ penalty fee of their N’stakolle loan amount per ____

5%, per month

3%, per week

1%, per day

These portals are used for unsubscribing clients from 3rd party services

Brastorne

Da-vinci

Pretups

Mondea

Customers can purchase the 5G router through:

Outright purchase at P2,999 for prepaid customers

P1,500 once off fee for Post Paid & Hybrid customers

P1,800 amortized for 12 months for Post paid & Hybrid customers

Paying P1000 at the shops

Which Konnecta offer is considered the Hero Offer?

Konnecta Max

Konnecta Prepaid Max

Unlimited Prepaid Max

Thabiso wants to market his products to other farmers, and get updates on agricultural news. The service he needs is:

Magric

Orange World

Infobox

Caller Tunes are snippets of music or sounds, accompanied by the usual ring that your callers hear while they wait for you to answer.

True

False

With my favourite numbers, customers can choose up to _______ numbers to be their favourite numbers.

Upselling is the process of encouraging customers to upgrade & include add-ons on the product they are buying or selling.

True

False

Thabiso calls 123 and wants to know the ussd for Mpotsa subscription. You see an opportunity to share about the Prepaid and Konnecta Promotions. What is that called?

Upselling

Cross-selling

Authentication is to be done for every service request that will require customer account interrogation

True

False

Zsmart is used for:

Customer verification

Checking customer airtime usage

Checking OM transactions

Karabo over scratched her airtime recharge card. Which application will be used to assist her retrieve the recharge pin?

Pretups

Ideal

Uniportal

To retrieve the customer’s PUK number under 360 View, you need to click on:

Releasebal

Contract

Account Debt Query

To search for a case on CRM, it is important to include this symbol before the case when searching

Galaletsang over scratched her airtime voucher whilst trying to recharge and calls 123 for assistance. The following apply:Galaletsang over scratched her airtime voucher whilst trying to recharge and calls 123 for assistance. The following apply:

Ask the customer to guess the other number

Request for 5 numbers on the serial numbers

Check on Zsmart

Check if the card has been used

Ensure the correct number to be recharged and recharge for the customer on Uniportal

An interaction can be created on CRM by:

An answered call through Xlite automatically creates an interaction

Click on Service, select Interactions, select phone call Select the + symbol on the top menu bar

With the current promotion, customers are able to purchase the 5G Router device at:

P459

P499

P1800 amortised for 12 months at P150

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