Uniqlo
Corporate statement
Changing clothes, changing conventional wisdom. Change the world
Act as global citizen with ethics and integrity
Global one and zen-in keiei
To create (1) with (2), and to enable people all over the world to experience joy, happiness and satisfaction of wearing such great clothes
(1)truly great clothing (2)innovative clothing
(1)truly great clothing (2)new and unique valur
(1)innovative clothing(2)truly great clothing
(1)innovative clothing(2)new and unique value
values
-Approaching issues from the customer
- ()
-respecting and supporting individuals to foster both corporate and personal growth
-committing to ethical standards and correctness
Embracing innovation and change
Going beyond borders
Conducting business in a very real way based on the current
principles
-do everything for our customers
-pursue (1) and aim for the highest possible level of achievment
-achieve strong results through the promotion of (2) and teamwork
(1)consistency(2)expertise
(1)consistency(2)cooperativeness
(1)excellence(2)diversity
(excellence(2)cooperativeness
(blank), independent, and remain free from the influence of any company
Stay autonomous
Be dedicated to professionalism
Put a priority on teamwork
Utilize () and establish a unique corporate identity. Become truly global by developing products and business categories that have universal appeal
Global talent
Teamwork
Good ideas
Be proactive and challenge yourself ()
Do not shy away from hardship or avoid competition
Do what is best for the entire company
Do what is right and correct, while advancing in the right direction and following through to the end
Always think positively, invest in and have high hopes for the future and ()
Contribute to society
Become global in the truest sense of the world
Invigorate those around you
(blank): thats what you wear everyday
Who you are, what you believe in
Creativity
What your fashion is
definition of lifewear
-we make fun
-we take pride in thoughtful design, and in quality meant to last
-we creat elements of style-not flashy, ephemeral fashion
-we keep pace with changing lifestyles, and (2)
-we are committed to making clothes right for everyone, today and tomorrow
(1)reflects only on VOC/VOS(2)reflecting the will of the crestor
(1)improve peoples lives(2)look to the future
(1)incorporates the latest fashion trends(2)take advantage of technology
(1)is environmentally friendly(2)creating sustainable products
Correct statement of UNIQLOs sustainability mission statement
Changing clothes, changing conventional wisdom. Change the world
Act as global citizens with ethics and integrity
Changing our future through power of clothing
To enable people all over the world to experience the joy, happiness and satisfaction of wearing such great clothes
UN organization that has a partnership with uniqlo for the all-product recycling initiative
UNHCR
UNESCO
UNICEF
Help yourself method
Customers can receive corteous explanatiins and service from friendly staff memberts when and to the extent required
Customers can move about freely as they please, enjoying shopping experience
Staff do not serve customers unless they are approached by them
Staff are only able to replenish sku
Characteristics of linen material
Water absorption
Heat resistance
Resistance to shrinking
Color fastness
Characteristics of polyester
Moisture absoprtion
Water absorption
Resistance to wrinkles
Heat resistance
The first approach to customer is smiling and talking to them by entering their personal space
True
False
Recommendation for male customers clean-style jackets
1cm of the shirt cuff should be peeking out
The shoulder is drooping an extra fabric can be pinched
Back length isjust long enough to see the belt
fitting room procedures
1. Take items from the customer
2.
3. (blank)
4.
5. Assistcustomers byproviding them with other sizes and by offering other alternatives
6. check the number of items against the fitting room garment and accept any gobacks
7.
Be ready to assist customers by standing ina location where all fitting rooms are visible
Check the number of items the customer will be trying on and prepare a fitting room garment tag
Clean the fitting room
Show customer to an open fitting room
Sales floor rules
Be careful of your language if you talk to family or a personal friend on the sales floor
Handle products without care
Discriminate against customers
Always maintain a proper posture, and do not lean on the fixtures or the register counter
Reporting and sharing
Results,reason,specific
Reason,specific,results
Specific,reason,results
Reason,results,specific
expectations for F1
-understands uniqlo basic principlesand handlesall basic store operations according to the manual
- (blank)
Acts asa role model and can train other staff
Can serve as an acting store manager for specified time periods
Acts according to uniqlos policies and rules
"fundamental principles of sales floor"
The whole sales floor should be visible from the entrance of the store
From the moment that a customer enters a store, they should be able to easily identify what the company wants to sell in addition to the merits of its products
All product categories and the sales floor lineup should be clearly understandable at a glance
The sales floor must be held to the standards of our most store manager
determining the method and display quantity of products is called (blank). Effectively combining folded, front facing, and side hanging to create an attractive (blank) will increase customer buying intention
Layout
Facing
Zoning
Features of the lifewear table
It enables to advertise to the customers about what a markdown is, and encourage them impulse buys by displaying mainly clear-out items,etc.
It enables customers to present the product mix using all kinds of promotional material and products including tops, bottoms, outerwear and innerwear
It enables customers to shop from anywhere 360 around them, and to improve customer flow and increase the rate of customer contact with the products
It enables customers to secure enough space for there to be an unobstructed view of the inner parts of the store, and organize the entire sales floor in a way whereit can leave positive first impressions on customers
customers perspective
(1) - (2) - (3) - details
Color, material, design
Color, design, material
Material, color, design
Material, design, color
Design, material, color
Design, color, material
Priorities when replenishing items
OOS on SF promotional items, OOS on SF, other than OOS on SF
OOS on SF, OOS on SF promotional items, other than OOS on SF
Other than OOS on SF, OOS on SF, OOS on promotional items
Correct explanation of D-rank from tidiness standards
Missing/messy DP and POP signs
Products that have come out of packaging
Empty hangers
The pile width or the fronts are inconsistent
layout changes
-to always provide customers with an appealing sales floor for shopping
- to reduce (1) snd maximize (2)
(1)stock room stock(2)efficiency
(1)stock room stock(2)sales
(1)missing sales opportunity(2)efficiency
(1)missing sales opportunity(2)sales
3 or more appeal POP are not to be installed vertically in a row
True
False
Hanbai Keikaku is a means of (blank)
Clarificating the sales formation
Appropriating stock
Maximizing sales
Minimizing sales
The purpose of maintaining the sales floor is to increase (1) and (2)
(1)the contact ratio(2)customer footfall
(1)productivity per man-hour(2)efficiency
(1)productivity of man-hour(2)sales floor display standards
(1)the contact ratio(2)purchase ratio
Correct explanation for posting information on social media
Do not post customer-related information such as negative impressions of customers
Do not post your photos or videos with your nametag in your stores staff room
Do not post the url of the article released on uniqlos official social media account to the official bulletin board
Confidential company information
Contents of store operations weekly list (weekly action list)
The amount of sales, gross profits and stock
The original selling price of items which have been marked down
If work is carriedout during breaktime, or is on an official holidy even for a short time, it is not necessary to revise the applicable time to work time
True
False
Correct way to use ladders
Do not climb or descend from the side with no steps
You may climb a large ladder without wearing a helmet unless there is a person who supports the ladder in a two-person system
You may climb or descend ladders or step stools whileholding items in both hands unless there is a person who supports the ladder in a two-person system
The highestladder must not be used by one person
If the book inventory does not match the physical stock, the correct amount of units which is normally required cannot be allocated
True
False
When you find an item with damaged package on the sales floor, you simply dispose of the damaged package, then repack the item in a new package with issuing new RFID tag before returning on the sales floor
True
False
Cost = sales - (blank)
Amount of a discount
Profit
Gross profit
There aresome ways to generate a profit: increase sales, control costs and decrease gross margin ratio
True
False
values
-approaching issues from the customer perspective
-embracing innovation and challenge
-(blank)
-committing to ethical standards and correctness
Posses speed, motivation, and the ability to innovate and to execute
Respecting and supporting individuals to foster both corporate and personal growth
Value fairness above personal gain, reward good work and discipline poor conduct, and evaluate strictly on performance
principles
-conduct business in a very real way based on (1)
-act as global citizens with (2)
(1)the current marketplace, products and facts(2)ethics and integrity
(1)the current marketplace, products and facts(2)professional
Ensure that all employees and departments (blank), doing what is best for the entire company
Focus on their tasks
Work as one
Work quickly
11. Improve management capabilities and (blank) to attain high efficiency and high dividends while remaining attentive to profitability
Motivate your staff
Thoroughly eliminate waste
Cut costs
17. Always think positively, invest in and have high hopes for the future, and (blank)
Contribute to society
Become global in the truest sense of the world
Invigorate those around you
20. Be your own toughest critic. (blank) and approach in order to improve and renew yourself
Create a clear plan
Always seek feedback
Review and rethink your actions
22. Develop new (blank) and become number one in these fields
Synergistic businesses
Strong relationships with partners
Business strategies
Lifewear is clothes for living better. It is simple, high quality, (blank) that bridges functionality and beauty. It is each perfect detail, a refinementconstantly evolving to suit real needs
Futureclothing
Everyday clothing
Sophisticatedclothing
We consistently offer, at the lowest prices, fashionable, high quality (blank) that anyone canwear in any context and at any time
Stylish clothing
Trendy new items
Basic casuals
Together, all this allows us to aim for (blank) annual growth in sales and revenue, and will make us the worlds #1 casual apparel brand
20%
30%
40%
50%
Which are the following are O2O services available at ALL uniqlo stores
Click and collect
Ship from store
Custom tailored shirts
principles for handling complaints
5. alwaysreport (1)
9. Do not make up excuses or (2)
(1)to store manager(2)try to hide mistakes
(1)to store manager(2)ignore customers
(1)complaints(2)try to hide mistakes
1(complaints(2)ignore customers
Key points for cw are to be accurate, to smile, be polite and (blank)
Train others
Scan the uniqlo app
Be speedy
expectations for F2
-understanduniqlo basic principles and can handle all basic-in-store operations according to the mannual
-(blank)
Act as a role model and can train other staff
Can serve as an acting store manager for specified time periods
Acts according to uniqlos policies and rules
Face out display calls attention to(1) sleeve out display calls attention to(2)
(1)patterns and designs(2)color varieties
(1)volume(2)color varieties
(1)volume(2)patterns and designs
All colors and sizes should be available in (blank) because it is the easiest are to access. Within the purchase area, the (blank) are particularly easy to reach
Magnets
Cassettes
Eye-level shelves
Priority for attaching markdown stickers
DP items,shop floor items,stock room items
DP items,stock room items, shop floor items
Shop floor items, DP items,stock room items
Stock room items, DP items, shop floor items
Correct order for executing LC
Check the LC and prepare the required equipment, supplies, and items, change order is the promotional materials,move items
Move items,check the LC and prepare the required equipment, supplies, and items,change order is the promotional materials
Change order is the promotional materials,check the LC and prepare the required equipment, supplies, and items,move items
Two ways for a store to earn a profit are increasing sales and controlling costs
True
False
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