Scheduling Protocol
Patient Scheduling Protocol Quiz
Test your knowledge on our patient scheduling protocols and ensure you're providing the best service possible!
In this quiz, you will learn about:
- The appropriate type of BH provider for new patients
- Timeframes for initial appointments
- How to handle rescheduling calls
When scheduling a new patient what type of BH provider should the BH appointment be scheduled with?
Licensed Counselor (LADC, LCSW or TCM)
CRS
Medical provider
Within how many hours should a new patient have their initial appointment with CleanSlate after initial Contact?
72
56
48
What should you do if you cannot get the New patient in within the goal timeframe from their initial call
Create a task and have the center call the patient to schedule
Schedule for the next available and place a task to the center to see if they can see them sooner
Tell the call back another time
True/False-When patients call to reschedule their appointment we must reschedule them for the next available appointment within the same week.
False
True
What two areas should you always check prior to scheduling medical appointments?
No area just schedule
Site contact information
BH Roles Site Contact
Athena Scheduling reports in teams
What do you do if a patient refuses to make their appointment following the treatment matrix module?
Nothing
Schedule new appt and place a task to the center explaining why the patient cannot come in the same week
Tell the center to contact the patient to schedule
How often should a red patient be scheduled for medical and BH visits per week?
Medical 1x per week and BH 1x per 2 weeks
Medical 1x per 4 weeks and BH 1 per 4 weeks
Medical 2x per week and BH 1x per week
Where should you look to find the established patient treatment level before scheduling another visit?
Manual
BH list
Ares Demographics
Just schedule
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