Scheduling Protocol

Patient Scheduling Protocol Quiz

Test your knowledge on our patient scheduling protocols and ensure you're providing the best service possible!

In this quiz, you will learn about:

8 Questions2 MinutesCreated by SchedulingGuru47

When scheduling a new patient what type of BH provider should the BH appointment be scheduled with?

Licensed Counselor (LADC, LCSW or TCM)

CRS

Medical provider

Within how many hours should a new patient have their initial appointment with CleanSlate after initial Contact?

What should you do if you cannot get the New patient in within the goal timeframe from their initial call

Create a task and have the center call the patient to schedule

Schedule for the next available and place a task to the center to see if they can see them sooner

Tell the call back another time

What two areas should you always check prior to scheduling medical appointments?

No area just schedule

Site contact information

BH Roles Site Contact

Athena Scheduling reports in teams

What do you do if a patient refuses to make their appointment following the treatment matrix module?

Nothing

Schedule new appt and place a task to the center explaining why the patient cannot come in the same week

Tell the center to contact the patient to schedule

How often should a red patient be scheduled for medical and BH visits per week?

Medical 1x per week and BH 1x per 2 weeks

Medical 1x per 4 weeks and BH 1 per 4 weeks

Medical 2x per week and BH 1x per week

Where should you look to find the established patient treatment level before scheduling another visit?

Manual

BH list

Ares Demographics

Just schedule