Day Four Training

When a potential tenant comes into your office you should introduce yourself__________.

After your first attempt to close

In the first 60 seconds

As they are leaving the office

Whenever you feel like it

What is the minimum amount of questions you should ask to determine what size unit the potential tenant needs?

When someone enters your office you should always __________.

Stand up

Greet them warmly

Keep a smile on

All of the above

When should you process a tenant's credit card?

One day before their due date

On their due date

Only with their authorization

The night before the first late fee

During a complaint, when should you give your supervisors number to the upset tenant?

Imediately

Never

In an email the next day

Only if they are a long time tenant

How often should the Tier Based Marketing Plan be completed?

Daily

Weekly

Monthly

Quarterly

Which form of marketing does ASM utilize?

Physical Visits

Phone calls

All of the above

What does ASM use Yodle for?

Website Mangagement

Mystery Shops

Software Mangement

All of the above

Do you acknowledge you have been trained and understand mystery shops, sales process, and customer relations?

Yes

Do you acknowledge you have been trained and understand ASM website, social media, and marketing procedures?

Yes

By typing your full name below you acknowledge that you have been trained on and understand all aspects of ASM marketing and customer relations.

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