NetTracer Quiz 1

If a customer claims that there is damage to the handle of their bag, is Frontier liable?

Yes

The Department of Transportation allows airlines to exempt specific parts of baggage (such as wheels, zippers, and straps) from damage liability.

True

False

How long is the station responsible for a delayed baggage file before transferring it to CBS?

One week

24 hours

Three days

Five business days

Select all actions that should be taken prior to encouraging a customer to file a Delayed Baggage Claim

Review baggage claim stub to ensure bag was checked to correct destination

Check the carousel and surrounding areas

Call the ramp

Check the oversize area

Nothing - immediately file a claim

Complete a quick search in NetTracer

Verify SkySpeed for notes and SSRs (VSEP, LATC)

Write down a description of the bag

What ratio is utilized by the DOT to rate airlines on number of bags they mishandle?

Lost Baggage Ratio (LBR)

Delayed Baggage Ratio (DBR)

Mishandled Baggage Ratio (MBR)

Baggage Performance Ratio (BPR)

Liability, if any, for the loss of, or damage to baggage shall never exceed what amount per ticketed customer?

The original purchase price

$3,800

$1,500

There is no limit

An On-Hand claim is a record used to inventory and log unclaimed bags at stations.

True

False

For a domestic flight, what is the time limit for filing a delayed or damaged bag claim?

Within four hours of arrival

Within one hour of arrival

Within one week of arrival

Within 24 hours of arrival

Frontier is not liable for interim expenses or delivery of voluntary separated bags.

True

False

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