Overseas clients
Overseas Client Claims Quiz
Test your knowledge on handling claims for clients who are overseas! This quiz covers vital topics such as documentation, treatment coverage, and protocol management.
- Understand key documents required for overseas clients
- Learn about treatment approval processes
- Recognize tax residency implications for clients in Australia
What are the main things we should aim to have on the claim prior to the client going overseas- in addition to a great RCI
ACC6300 so we can collect notes
Verified email address
Clear treatment plan
ACC165
All of the above
Can we collect notes from oversea treatment providers if we have a ACC6300 on file
Yes- ACC6300 means we can
No- ACC6300 does not include overseas
Can we approve a medical certificate from overseas
Yes- if it has correct dates and up to 13 weeks of incapacity
Yes- months at a time
No it should be from NZ
Does ACC cover the cost of treatment whilst a client is overseas
No
Yes if the provider is from NZ and over telehealth
No- but is a case by case basis and we may need to seek technical guidance
What is the document(s) we need to send to clients who inform us they are going overseas for longer than 3 months
ACC6300/ACC165- consent to collect records and rights and repsonsibilities
ACC040 Termination Pay
ACC165- Rights and Responsibilities
OCUIS01
ACC165/OCUIS01
Is there a party flag we can load to a claim if the client is overseas for more than 3 months
Yes- its an O
Yes- its a beach symbol
No
A what?
If a client is overseas for less than 3 months- how do we manage the claim?
We manage it the same as if they were in NZ
The client should call us each week
They have their own special queue
If a client is living in Australia and is uploading abatement, how many months until they are considered a tax resident
After 3 months they are considered an Australian tax resident
After 6 months they are considered an Australian tax resident
Can ACC be paid into an overseas account for long term clients?
Absolutely
Absolutely not
Can we begin/follow through the non-compliance process when a client is overseas?
Yes- as long as our requests are reasonable and communicated to the client effectively
No- they have to be in NZ for that
Where can we turn to for support if were not sure about overseas claims?
Team Leader
L2's
Practice Mentors
Clinical/and Technical guidance
Everyone
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