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QA Team Calibration - May 10th

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You can justify dead air by explaining what you are doing.
True
False
You MUST use the customers name at the very beginning of the call at all times.
True
False
Handling an objection is all about urgency and making the caller aware of the consequences if they do not take a specific product.
True
False
An open-ended question is any type of question that will get more information from a passenger that will help you with confirming a sale
False
True
Verifying if a caller needs anything else at the end of the call is a good way of preventing a call back.
False
True
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