BCP Quiz 2
What is coercive tied selling?
When a customer want more then 10k in cash
When a customer must buy a product as a condition of obtaining another product or service
When a customer must e-mail us if they want a pre-approved offer
None of the above
What do you do if a chq is made payable to more than one business?
5 day hold
15 Day hold
Cannot be negotiated
Managers discretion
What is the hold duration for an account open greater then 90 days up to $1500?
4 business days
5 business days
15 business days
30 business days
We can cash a federal gov cheque up to $1500 per item for non-customers. Under what circumstances can the branch refuse to cash a federal gov. cheque? (select all that apply)
Insufficient ID
Don't feel like it
Double endorsed
Altered or counterfeit
The item is over $1500
Stale-dated
A customer wants to update their contact preferences (solicitation preferences, contact methods) How do you complete this?
EPC Tool
MCCP on admin apps
MCDP Tool
None of the above
What is ABBS
Access to Basic Banking Service
A federal consumer protection legislation
All individuals are elegible to open a new personal deposit account as long as they meet the appropriate ID requirements under ABBS regulations
The TD Minimum chq account must be provided free of charge to : youth, students, guaranteed income supplement recipients and registered disability savings plan beneficiaries.
All of the Above
Handling Customer Complaints - what is the escalation process?
Level 1 - Branch management Level 2- Customer Cares Level 3- TD Ombudsman
Level 1 - On the spot Level 2 - Branch management Level 3- Customer Cares
None of the above
Level 1 - TD Cares Level 2 - Customer cares Level 3 - TD Obudsman
Issuing or replacing an access card- Disclosures (select all that apply)
Form 581076 - EACC
Section 5 - ard and PIN Security and confidentiality
Section 7 - Your liability for Transactions
Section 8 - Our Liability
Section 10 - Limits
Section 11 - EACC
Section 12 - Replacing your access card
Section 13 - Resolving Disputes
Section 14 - Service Charges
Section 30 - Your complaintsq
Section 31 - If you have a Complaint
All of the above
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