Delivering Exceptional Patient Experience
Delivering Exceptional Patient Experience Quiz
This engaging quiz is designed to test your knowledge on delivering exceptional patient care. The questions cover various aspects of patient-centric practices, effective communication, and the importance of a positive patient experience.
- Test your understanding of patient experience concepts
- Learn about effective communication in healthcare
- Discover the significance of a patient-centric culture
When the speaker says patient "centric" practice, he is referring to the _________ of the organization.
Environment
Temperature
Diversity
Culture
It is important for supervisors and managers to exhibit behavior they want their staff to emulate.
True
False
Many organizations have a __________ centric culture.
Employee
Customer
Sales
Product
The best organizations create an environment where physicians can see patients without interruptions or ____________.
Drama
Children
Phones
Delays
Patient experience requires effective __________________.
Drawing
Communication
Demand
Studying
Practical reasons to focus on patient experience include all of the following except:
Marketing
Raise in Compensation
Reimbursements
Risk Management
The average patient interaction is only ____ minutes.
17
12
5
22
In face-to-face communication about _____% of what we say is conveyed by the words we use.
23
76
7
35
All of the following display positive body language except:
Head nodding
Eye contact
Slow, steady breathing
Crossed arms
What do patients value the most?
Verbal communication
Privacy
Eye contact
Handshakes
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