Telephone Skills for the Eyecare Office, Part 1
Enhance Your Telephone Skills in Eyecare
Boost your professional communication with our insightful quiz tailored for the eyecare office! Test your knowledge on telephone etiquette and ensure you leave a remarkable impression on your callers.
- Learn the importance of a proper greeting.
- Discover how your tone can set the mood.
- Identify positive and negative triggers in phone conversations.
What is the lifeblood of a professional office of optometry?
The Telephone
Availability of exams
The optometrist
Selection and variety of frames
We want to leave the impression that our office is:
Caring, attentive, helpful
Knowledgeable, friendly, kind
In the office, aware, open
Fun, fantastic and friendly
The conversation will set a positive or a negative tone for the rest of the encounter
In the first few seconds
In the first 3 minutes
First three rings
In our voice mail message
Which of these is NOT a negative trigger in the phone call
Answering the phonecall within 3 rings
The phone call rings, rings, rings, rings,
Phone call goes to a voicemail
The greeting is too long
The tone of the greeting is mechanical
Which of the following would be an example of a good greeting
Hello, this is _____ with Schmidt Family Eyecare, how may I help you today?
Dr. Schmidts office....
This is ____ how can I help
Thank you for calling, will you please hold?
Mark all that apply for a positive trigger
Speak clearly
Do not use slang
Speak directly into the phone
Use intelligent and optical related terminology to "Wow" the caller
Use fluffy terms like "sugar" and "sweetheart"
Take a deep breath prior to answering the call
Keeping a note pad handy to
Jot down the person's name
Start your grocery list
Pass a note to the optician at the other computer
Doodle and draw as a relaxation tool
Most younger people, and some older folks, don't like to be addressed formally but many _________ prefer a formal address such as Mr., Mrs. Ms, Miss
Over 60
Females
Males
Under 60
Which of the following is not negative terminology
We can try
We can't
We won't
That won't work
Which is the proper statement if you need someone in the office to help with the call
I will connect you with someone who can help you with that
That is not my job
That is not my department
I just don't know
Caller frustration often results from
The feeling that he/she has not been given the opportunity to say everything they feel needs to be said
Letting the caller talk and "get it all out"
Listening and giving the verbal nods that you understand
Asking questions to clarify their concerns
{"name":"Telephone Skills for the Eyecare Office, Part 1", "url":"https://www.supersurvey.com/QPREVIEW","txt":"Boost your professional communication with our insightful quiz tailored for the eyecare office! Test your knowledge on telephone etiquette and ensure you leave a remarkable impression on your callers.Learn the importance of a proper greeting.Discover how your tone can set the mood.Identify positive and negative triggers in phone conversations.","img":"https:/images/course2.png"}
More Quizzes
Telephone Skills for the Eyecare Office, Part 2
1589
Customer Service
10517
QA QUIZ
9414
Patient Account Services 101
8414
Customer care executive
63166
Guidelines for the Enrolment Staff to Improve Customer Satisfaction and Avoid Fraud
10520
HEALTH FUNDS
211033
Health Fund Knowledge
9426
Advance Customer Service Course
10511
Customer Service
10515
Best Practices
10511
Game of phones POP QUIZ
10515