Delivering Exceptional Patient Experience
Delivering Exceptional Patient Experience Quiz
Test your knowledge on delivering exceptional patient experience with our informative quiz! Engage with key concepts that enhance communication and improve patient interactions in healthcare settings.
- Multiple choice and checkbox questions
- Real-world applications of communication skills
- Enhance your understanding of patient care
The average patient interaction is only _ minutes?
20
10
5
12
Ineffective team communication is the root cause for what percentage of all medical errors from 1995-2005?
50%
60%
66%
33%
Select all of the following examples of effective communication skills
Engage in the conversation
Listen to the answer
Reflective listening
Multitasking
Talking at the same time
Select all of the following examples of effective body language
Leaning forward
Eye contact
Head down
Pause before responding
The majority of phone conversations with patients are conveyed through?
Our vocabulary
Our accent
Our tone of voice
Select all that our tone of voice conveys
Makes you different
Sit up straight
Builds trust
Tells patients who you are
All of the above
All of the following are behaviors that should be performed when taking a call from the patient except:
Smile
Be prepared
Get as little information as possible
Answer promptly
What do patients value the most?
Privacy
Eye contact
Body positioning near patient
Verbal communications/recommendations
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