GROUP 1 KNOWLEDGE CHECK

Can customer add major payment card on Visa Checkout? Ex. Credit card, debit card

It depends.

Yes.

No.

If the customer will be using the Promo code - Rewardme %5 RSP back, can customer place an order using RSP?

No.

Maybe.

Yes.

What if the customer called in and would like to know the status of their application for RRMC and the status of their RRMC is on pending. What should we do?

Do not disclose to the customer that their status is on pending. Advise customer to contact FNBO.

Inform the customer that their status is on pending.

Do not say anything to the customer. Just advise the customer to call their bank.

For Black Friday Deals, if all promoted SKUs were purchased, will the customer be receiving all of the discounts? If no, why?

Yes. Customer will receive both discount for both orders.

It depends.

No. Customer will only receive one promotion discount (The highest discount amount will be applied to the corresponding Rakuten.com SKU).

If the RRMC application of the customer was not approved, when can they re-apply again?

After a year

after 6 months

After 3 months

Is it possible that a guest checkout customer can request to stop sending them promotional emails?

No. Customers with permanent accounts can only receive our promotional emails.

Yes. We can edit their email preferences even though the customer has no permanent account. It depends if the customer check or unchecked the box on subscribing on our promotional emails.

Maybe. It depends if the internet of the customer is very fast.

What do you mean by FNBO?

FIRST NATIONAL BANK OF OHIO

FIRST NATIONAL BANK OF OBAMA

FIRST NATIONAL BANK OF OMAHA

What should we do if the customer was instantly approved for RRMC card and the $80 RSP was not showing on their account?

As a one time courtesy, provide $80 worth of RSP to the customer

Advise customer to contact FNBO regarding the issue

Escalate the issue to Emily Yan.

What if the customer is complaining that they were not able to use the Black Friday Deal code VISAFRIDAY because it is showing as invalid and you found out that the customer used Paypal instead of Visa Checkout?

Advise customer to contact Visa right away

Provide a one time courtesy refund to the customer and educate them that the Black Friday Deals are for Visa Checkout users only.

Advise customer that the Black Friday Deals are for Visa Checkout users only and advise them to try their luck next time.

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