Customer Comms Update Jun19
Customer Communications Quiz
Test your knowledge on customer communication strategies and practices with our engaging quiz! This quiz is designed to assess your understanding of recent trends and information related to persistent debt and card designs.
Key features of the quiz:
- 10 multiple-choice questions
- Learn more about customer communication
- Track your score and performance
What was the response rate of recent persistent debt test & learn mailing?
0.7%
1.7%
2.7%
3.7%
How many customers have received a persistent debt letter since September 2018?
140k
160k
180k
200k
On average how many credit card transactions do we see each month?
17 million
27 million
37 million
47 million
What is the average spend per transaction?
£20
£30
£40
£50
How many existing card designs do we have in force today?
8
12
16
20
When are we planning to go live with the new card designs?
Dec 2018
Mar 2019
Jun 2019
Unknown
How many weeks plastic stock are we obliged to hold as per our SLA with Gemalto?
8 weeks
10 weeks
12 weeks
14 weeks
How many A4 pages of T&Cs did Sharlene and Lesley proof at recent NOV checkout?
20
30
40
50
What was total print cost for recent cards and pca NoVs?
£100k
£150k
£200k
£250k
What is the maximum faster payment amount you can transfer using mobile app per day ?
£2,000
£5,000
£10,000
Up to your available balance
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