Client procedures
Client Procedures Quiz
Welcome to the Client Procedures Quiz! Test your knowledge on the essential procedures and protocols when working with new families in our service. This engaging quiz will help you understand the key aspects of client management and service exit procedures.
Prepare yourself with questions based on:
- Orientation and intake meetings
- Important documents and forms
- Support plan requirements
- Client exit protocols
What is the name of the first meeting held with a new family?
Orientation meeting
Intake meeting
SLA meeting
Induction meeting
Who carries out this initial meeting with new families?
Individual staff (Speech or OT)
Fairstart senior team representative
Staff member who plans to see the family first
Whoever is available
What should the family member send prior to (or bring to) their first meeting?
NDIS plan
Medical reports
Previous therapy assessment reports
All of the above
What client forms needs to be filled out by new families?
Client information form
Client consent form
Client risk assessment
All of the above
What needs to be completed within 3 months of signing a new SLA?
Support Plan meeting
Support Plan (GAS goals)
Support Plan meeting and Client Risk assessment
Client Risk assessment
After families receive a new plan, when do families need to sign a new SLA by?
1 week
2 weeks
3 weeks
4 weeks
If you have sent a new SLA on two occasions to a family and do not receive a response. Who do you contact?
The family again
Your team leader to follow up
Your senior OT or SP
CFS admin
Before a family exits a Fairstart service, how many weeks' notice do they need to give?
2 weeks
1 week
4 weeks
3 weeks
What forms do families need to fill out before exiting Fairstart services?
Fairstart Survey
Fairstart Feedback Form
Fairstart Referral
Fairstart Exit Survey
Who do you notify when exiting a client?
CFS admin
Team leader
Senior OT or SP
All of the above
What does CFS admin do to support a client to exit?
Send a Fairstart Exit Letter from echidna
Send a Fairstart Exit Survey from echidna
Send both an Exit letter and Exit Survey
Record discharge reason on echinda
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