Product Usage Details_ Quiz

Name

Emp ID

Supervisor

Learner called in to know how to download audio companion, link was sent.

Learner just started using the program and not sure about how to use the program.

Learner wanted to know what does his subscription includes?

Learner wants to know about subscription end date?

Learner wanted to know the kind of product he has purchased, explained that he/she has In App purchase, explained about the product he owns

Learner wanted to Know the difference between download and online program.

Customer wants to know previously he had studio sessions. He purchased new program now and wants to know whether studio session is included?

Customer wants to know that in the box it talks about 6 months OLR and he/she wants to know what is that. Informed about 3 months OLR CLAIM?

Customer wants to know how much time left for the program?

Learner had query on how to access the mobile application.

Customer wants to download offline lessons in mobile

Learner wants to Access the in App program in Amazon Fire ( Old IN App )

Customer wants to know in how many computers he/she can access the program as the program is already installed in 1 computer?

Customer wants to know can he install the program in new computer as he is not sure how many license he has in his/her activation ID?

Customer has V 3 product ( PE/ HS ) and wants to access in mobile

Learner called in regards to the punctuation, writing tips email was sent.

Customer wants to turn off the automatic renewal. We sent the instructions?

Learner contacted as unable to access the lesson in mobile beyond level 1, no OLRs suggested about the same and provided the details of offline and online usage.

Customer wants to know how to access lessons in mobile device. We suggested the customer to renew the product?

Customer is in Turkish and wants to switch to Swedish?

The learner needs help changing either a course or a curriculum setting?

The learner needs to modify symbio language of his account?

Customer wants to access the same progress in different computer. We suggested to use the same email and password to retain the progress?

Customer has 3 month of OLR with his activation ID. He is unable to complete the on boarding process. We suggested to claim the 3 months OLR.

Learner wants to know the system requirements for the given product. As he is unable to complete the on boarding process?