Product Usage Details_ Quiz
Product Usage Details Quiz
Welcome to the Product Usage Details Quiz! This quiz is designed to assess your knowledge and understanding of the various queries related to product navigation, subscription details, and usage instructions.
Take this quiz to learn more about:
- Audio companion downloads
- Subscription end dates
- Accessing mobile applications
- Course navigation
Learner called in to know how to download audio companion, link was sent.
How to use Audio Companion
Course Navigation / Pedagogy
How to renew/extend OLR?
What is included?
Learner just started using the program and not sure about how to use the program.
Course Navigation / Pedagogy
EULA policy question
Can’t onboard-unclear instructions
What is included?
Learner wanted to know what does his subscription includes?
Can’t onboard-unclear instructions
What is included?
Course Navigation / Pedagogy
System requirements question
Learner wants to know about subscription end date?
How to renew/extend OLR?
Can’t onboard-renew OLR
Can’t onboard-need to claim OLR
What is included?
Learner wanted to know the kind of product he has purchased, explained that he/she has In App purchase, explained about the product he owns
What is included?
Multiple mobile devices
EULA policy question
Course Navigation / Pedagogy
Learner wanted to Know the difference between download and online program.
Multiple mobile devices
What is included?
EULA policy question
Can’t onboard-unclear instructions
Customer wants to know previously he had studio sessions. He purchased new program now and wants to know whether studio session is included?
EULA policy question
What is included?
Live Tutoring question
Can’t onboard-unclear instructions
Customer wants to know that in the box it talks about 6 months OLR and he/she wants to know what is that. Informed about 3 months OLR CLAIM?
Can’t onboard-unclear instructions
Can’t onboard-need to claim OLR
What is included?
Can’t onboard-renew OLR
Customer wants to know how much time left for the program?
What is included?
Multiple users question
EULA policy question
Can’t onboard-unclear instructions
Learner had query on how to access the mobile application.
Can’t onboard-unclear instructions
How to renew/extend OLR?
Multiple mobile devices
EULA policy question
Customer wants to download offline lessons in mobile
Can’t onboard-unclear instructions
What is included?
Can’t onboard-need to claim OLR
How to modify profile
Learner wants to Access the in App program in Amazon Fire ( Old IN App )
What is included?
Can’t onboard-unclear instructions
EULA policy question
How to modify profile
Customer wants to know in how many computers he/she can access the program as the program is already installed in 1 computer?
What is included?
EULA policy question
How to modify profile
Can’t onboard-unclear instructions
Customer wants to know can he install the program in new computer as he is not sure how many license he has in his/her activation ID?
EULA policy question
Multiple users question
What is included?
Can’t onboard-unclear instructions
Customer has V 3 product ( PE/ HS ) and wants to access in mobile
EULA policy question
Can’t onboard-unclear instructions
How to discontinue/cancel renewal?
Course Navigation / Pedagogy
Learner called in regards to the punctuation, writing tips email was sent.
Course Navigation / Pedagogy
EULA policy question
Can’t onboard-unclear instructions
Customer wants to turn off the automatic renewal. We sent the instructions?
How to discontinue/cancel renewal?
How to renew/extend OLR?
Can’t onboard-need to claim OLR
What is included?
Learner contacted as unable to access the lesson in mobile beyond level 1, no OLRs suggested about the same and provided the details of offline and online usage.
How to renew/extend OLR?
Can’t onboard-need to claim OLR
How to discontinue/cancel renewal?
What is included?
Customer wants to know how to access lessons in mobile device. We suggested the customer to renew the product?
How to renew/extend OLR?
Can’t onboard-renew OLR
How to discontinue/cancel renewal?
What is included?
Customer is in Turkish and wants to switch to Swedish?
Course Navigation / Pedagogy
Can’t onboard-unclear instructions
How to switch between languages?
How to discontinue/cancel renewal?
The learner needs help changing either a course or a curriculum setting?
How to switch between languages?
How to change course/curriculum settings
How to modify profile
Course Navigation / Pedagogy
The learner needs to modify symbio language of his account?
How to modify profile
Course Navigation / Pedagogy
How to change course/curriculum settings
Can’t onboard-unclear instructions
Customer wants to access the same progress in different computer. We suggested to use the same email and password to retain the progress?
Course Navigation / Pedagogy
Multiple users question
EULA policy question
Can’t onboard-unclear instructions
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