Be the expert
Become an Expert in Customer Engagement
Test your knowledge on becoming the go-to expert for customer engagement and product knowledge. This quiz covers essential aspects of establishing credibility and trust with clients.
- 10 questions to assess your expertise
- Multiple choice format
- Enhance your product knowledge and customer interaction skills
What is it to 'Be the expert?'
Being able to sell all products
Establishing yourself as the go to source for seasonal trends and product knowledge
Knowing more than your customer
What was the finalised mark for Be the expert section on VOC for FY19?
22%
88%
66%
Where can you gether knowledge to become the expert?
Verywhere! The terminal, ipads, the internet, email communication, product knowledge... The list is endless.
The terminal
From my managers
What does being the expert look like?
Saying smart things
Exudes confidence, establishing credibility and trust with their client.
Sells alot
If done right, the customer will feel...
Pleased
Like they want to buy
They are able to see the full lifestyle look that compliments thir selection
What KPIs does this affect?
Sales, UPT, ADS and Conversion.
Traffic
AUR
Finish the sentence... Features and...
Michael
Catergory
Benefits
When presenting a handbag to customer we...
Remove a handbag from the shelf and all interior packaging. Highlight the interior functionality while allowing the customer to hold the handbag.
Hand it straight to the customer and tell them how much it is.
Leave them to get it themselves
When leading a customer to the fitting room we...
Make sure the fitting room is empty and clean
Lead them to the fitting room and ask them 'how was it?' when they come out
Bring all selected merchandise to the fitting room for the customer to try on and provide additional complementary pieces (ex: shoes, a handbag, and jewelry for a selected dress). Bring versatile items to highlight various styling options.
How many questions are there on the VOC about 'Be the expert?'
9
5
3
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