Objection handling and upselling
Mastering Objection Handling & Upselling Quiz
Challenge your skills with our interactive quiz designed to enhance your objection handling and upselling techniques. This quiz features real-life scenarios that you may encounter in sales, helping you to navigate objections and improve your customer interactions.
- 10 thought-provoking questions
- Multiple choice format
- Instant feedback on your answers
If customer said: "I found it at Walmart/Amazon/Bestbuy/Aarons and it was 300$ cheaper, you guys are overpriced!"
We can price match Walmart.
Those are bigger companies that can afford to lower the price because they have huge margins, unfortunately we can’t. With them you have to buy for cash and this is financing.
If customer have objection for purchasing another controller. What would you do?
Keep pushing and offering same controller
Explain to a customer this is the same as one she is getting just different color
Provide customer benefits of the extra controller
Customer selected ps5 Ragnarok bundle. How would you approach and start upselling?
Start with collecting information from a customer, so you can use it for upselling
Ask customer if he is purchasing for himself or someone else as gift, and get more info that can be useful for you
Offer a package deal
Offer a package deal with huge discount
Customer selected Tv, you tried to upsell and customer didn't have time to listen and hu after you scheduled first payment. After she made a payment, your next step is...?
Since customer refused once, go with package deal
Ask customer more about TV, where she is placing TV and what would she watch on the TV?
Submit customer without any attempt of upselling, because customer refused you once and she will cancel it second time
Give a file to other rep, so he can upsell
Open-ended questions can often be answered with a simple "yes" or "no"?
True
False
How would you overcome bad reviews objection?
Mr. Jones, MDG is allowing credit to everyone, good credit bad credit, we will give you a chance, but sometimes people don’t want to give us a chance, and don’t want to work with us, and that creates issues
We are not giving a chance to every customer to apply with us
What is the easiest objection to overcome when dealing with bad reviews?
Responding defensively
Ignoring the reviews
Acknowledging the reviews and promising to do better
Disputing or deleting the reviews
How should you respond to a bad review about bad quality or service?
Ignore the review
Offer the customer a discount
Acknowledge the issue and promise to do better in the future
Blame the customer for the problem
How can you overcome a customer's objection to a protection plan?
Demonstrate the value of the plan
Offer a lower price for the product
Persuade the customer that they will regret not purchasing the plan
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