Objection handling and upselling

Create an engaging and vibrant illustration of a salesperson assisting a customer in a retail setting, showcasing interaction, question prompts, and an atmosphere of support and guidance.

Mastering Objection Handling & Upselling Quiz

Challenge your skills with our interactive quiz designed to enhance your objection handling and upselling techniques. This quiz features real-life scenarios that you may encounter in sales, helping you to navigate objections and improve your customer interactions.

10 thought-provoking questions
Multiple choice format
Instant feedback on your answers

10 Questions2 MinutesCreated by HelpingCustomer24

If customer said: "I found it at Walmart/Amazon/Bestbuy/Aarons and it was 300$ cheaper, you guys are overpriced!"

We can price match Walmart.

Those are bigger companies that can afford to lower the price because they have huge margins, unfortunately we can’t. With them you have to buy for cash and this is financing.

If customer have objection for purchasing another controller. What would you do?

Keep pushing and offering same controller

Explain to a customer this is the same as one she is getting just different color

Provide customer benefits of the extra controller

Customer selected ps5 Ragnarok bundle. How would you approach and start upselling?

Start with collecting information from a customer, so you can use it for upselling

Ask customer if he is purchasing for himself or someone else as gift, and get more info that can be useful for you

Offer a package deal

Offer a package deal with huge discount

Customer selected Tv, you tried to upsell and customer didn't have time to listen and hu after you scheduled first payment. After she made a payment, your next step is...?

Since customer refused once, go with package deal

Ask customer more about TV, where she is placing TV and what would she watch on the TV?

Submit customer without any attempt of upselling, because customer refused you once and she will cancel it second time

Give a file to other rep, so he can upsell

How would you overcome bad reviews objection?

Mr. Jones, MDG is allowing credit to everyone, good credit bad credit, we will give you a chance, but sometimes people don’t want to give us a chance, and don’t want to work with us, and that creates issues

We are not giving a chance to every customer to apply with us

What is the easiest objection to overcome when dealing with bad reviews?

Responding defensively

Ignoring the reviews

Acknowledging the reviews and promising to do better

Disputing or deleting the reviews

How should you respond to a bad review about bad quality or service?

Ignore the review

Offer the customer a discount

Acknowledge the issue and promise to do better in the future

Blame the customer for the problem

How can you overcome a customer's objection to a protection plan?

Demonstrate the value of the plan

Offer a lower price for the product

Persuade the customer that they will regret not purchasing the plan

Objection handling and upselling

Mastering Objection Handling & Upselling Quiz

More Quizzes