FBA Knowledge Check (Wave 36B)
FBA Knowledge Check Quiz
Test your knowledge on Fulfillment by Amazon (FBA) processes with our comprehensive 50-question quiz. This quiz covers a variety of topics pertinent to sellers using FBA, including reimbursement policies, fee structures, and operational standards.
Key Features:
- 50 Thought-Provoking Questions
- Multiple Choice Format
- Instant Feedback on Answers
How long does it take for the seller to be reimbursed for an item that was damaged at our warehouse.
4-14 Days
4-10 Days
5-15 Days
3-10 Days
What would be the default replacement value of a product that is under Beauty Category?
$15
$12
$20
$25
On which help page in seller central will I see the requirements for printing out my FBA Barcodes/Labels?
Help page: Use manufacturer barcodes to commingle your inventory
Help page: FBA Label Service
Help page: FBA product barcode requirements
"Help page: Apply FBA barcodes. "
How much would be the Pick & Pack rate of an apparel item that is considered as Small Oversize?
$4.49
$3.99
$5.49
$4.39
What SOP would show me the information on how to cancel an FBA Order?
SOP: How to handle contacts where the Order Status is Canceled
SOP: Canceling FBA Order
SOP: How to handle contacts where the Order Status is Canceled SOP: Order Troubleshooting Guide
SOP: FBA In Warehouse Issues Troubleshooting Guide
Once a shipment was DELIVERED at our fulfillment center, how long does it take for the units of the seller to show available. Please provide any information that would support your answer(s)?
24 hours Blurb: fba_shipment_status_definitions
72 hours Blurb: fba_shipment_status
12 hours Blurb: fba_shipment_status_change
48 hours Blurb: fba_inventory_shipment_incomplete
For an LTL Shipment, what would be the height limit for a pallet to be accepted in our FC. Please provide the page where this information is reflecting.
Help Page: LTL or Truck Load Delivery to Amazon
Help Page: Carrier Requirements for Less than Truckload (LTL) and Full Truckload (FTL) Deliveries
Send/replenish inventory page under Prepare Shipment tab / Help Page: Seller Requirements for Less than Truckload (LTL) and Full Truckload (FTL) Deliveries
Help Page: Reconcile your shipment
What do you call the feature that Amazon offers for orders placed through other sales channels or through any other Amazon account.
FBA Export
Inventory Placement Service
Partnered Carrier Programs
Multi-Channel Fulfillment
What range of dates the inventory storage fees are being charged every month? Please provide Help page.
Help Page: FBA Long-Term Storage
Help Page: Inventory Storage Limits
Help Page: Inventory Storage Fee
Help Page: FBA features and fees
What are the products that are eligible for International Multi-Channel Fulfillment Orders?
BMVD products
Non-BMVD
Both BMVD and Non-BMVD
None of the above
Which tool will show the information about the seller being a HazMat Pilot Seller or not.
Seller - Reconciliation
Seller - Listings
Seller - Profile
Seller - Capacity
How much is the cost of prep service + labeling of Amazon for Standard-Size Sharp items. Please provide help page.
$0.80 + $0.20 = $1.00 / Help page: FBA Prep Service
$0.50 + $0.20 = $0.70 / Help Page: Unplanned Prep Services
$1.00 + $0.20 = $1.20 / Help Page: Packaging and prep requirements
$1.60 + $0.20 = $1.80 / Help Page: FBA Label Service
For an item that is under HazMat Review. What would be ID: 02 means and what would be the step(s) that needs to be done.
The ASIN is not hazmat. Feel free to use the ASIN for FBA.
The ASIN is currently under review for hazardous materials. It has exceeded the 4-day review SLA. Please raise a ticket to product compliance for review / SOP: Reference: Hazmat Status on a Seller's ASIN per the Pandash Tool
The ASIN is Hazmat but it can be sold by all Sellers and Inventory can be processed by all FCs.
The ASIN contains or is a lithium battery, feel free to use the product for FBA. Please make sure the lithium battery weight is set for the product.
What would be the Quick link for creating a ticket for items that are under review for HazMat for more than 4 business days.
Q000242570
Q000123456
Q000353681
Q000131469
What would be the CTI for creating ticket for shipment reimbursement.
CTI: iss > Retail Request > FBA-Cubiscan Item
CTI: Fulfillment By Amazon > Merchant Problems > IOG Flip Request
CTI: iss > Retail Request > FBA Bin Check / SOP Reference: Cut a Bin Check to an FC
Category: Fulfillment By Amazon | Type: Inbound Operations | Item: IB Shipment Questions or Concerns / SOP Reference: Inbound Shipment Issues - LTL
What would be the criteria that needs to be met before an increase of storage limit can be provided to the seller. Please provide the help page or SOP that would state these information.
Inventory Storage Fee
Inventory Storage Limits
FBA Long-Term Storage
ASIN Quantity Limits
How do you determine if the product is a Stickerless or Stickered inventory.
B00 for Stickerless and X00 for Stickered inventory
B00 for Stickered and X00 for Stickerless inventory
B00 for Uncommingled and X00 for Commingled
B00 for Stickered and X00 for Commingled
What kind of tool will you use to see the current Product weight and dimensions that we have for every specific product.
Product Details - Basic
FBA Revenue Calculator
Seller - Inventory
Product Details - Metadata
For an item that is having an dimensions of 18" x 14" x 9" weighing 25lbs. What would be the FBA fees that will be charged to the seller?
Product is considered as Small Oversize due to the weight exceeding 20lbs. Order Handling: $0.00, Pick&Pack: $4.09 and Weight Handling: $11.03.
Product is considered as Small Oversize due to the weight exceeding 20lbs. Order Handling: $0.00, Pick&Pack: $6.09 and Weight Handling: $15.03.
Product is considered as Small Oversize due to the weight exceeding 20lbs. Order Handling: $0.00, Pick&Pack: $3.09 and Weight Handling: $12.03.
Product is considered as Small Oversize due to the weight exceeding 20lbs. Order Handling: $0.00, Pick&Pack: $7.09 and Weight Handling: $13.03.
For multi-channel orders, how long does it take for us to consider the order lost. Please provide proof (Help page or SOP) that would state the correct information.
SOP: Warehouse Damaged Inventory
SOP: Customer Returns and Refunds FBA
SOP: FBA In Warehouse Issues Troubleshooting Guide
SOP: Late Lost or Damaged Multi-Channel Fulfillment Orders
What are the dispositions for which Amazon will automatically reimburse without need of a contact from the seller.
Carrier Damaged and Customer Damaged
Warehouse Damaged and Carrier Damaged
Defective and Warehouse Damaged
Customer Damaged and Defective
How much sellers pay when choosing Amazon to LABEL AND PREP an Oversize Sharp item?
$1.80 per unit
$1.60 per unit
$1.15 per unit
$1.40 per unit
What’s the cost to request a removal (return) of a standard size unit?
$1.12
$0.40
$0.50
$1.80
How long do sellers have to void the charges for a SPD shipment label from UPS?
24 hours
72 hours
48 hours
12 hours
What ticket do you have to cut when a seller is overcharged for the FBA fees due to incorrect dimensions?
Bin Check
IOG Flip
Reserved Type
Cubiscan
What are the 3 main Distribution FC we have in NA?
LAS2, LEX2, CVG2
AVP1, CVG3, ONT8
EWR4, MKE1, PHL7
SDF8, PHL3, ONT2
What composes the FBA Fees?
Weight Handling fee, Pick & Pack Fee, Order Handling fee
Weight Handling fee, Pick & Pack Fee, Referral fee
Weight Handling fee, Closing Variable fee, Pick & Pack Fee
Weight Handling fee, Shipping Fee, Order Handling fee
What are the 2 Inventory Cleanup dates in our FC?
December 15 & February 15
August 15 & October 15
August 15 & November 15
August 15 & February 15
What tool should be used to cut Cubiscan and Bin Check tickets?
FBA Metadata - RMS Create Reimbursement
Remedy Quicklink
Remedy Create
SPOT: Remedy
It serves as a receipt of shipment when the goods are delivered to the FC. This document must accompany the shipped goods and must be signed by an authorized representative from the carrier and receiver”. This definition corresponds to:
Scanned Invoice
Bill of Lading (BOL)
MSDS
Images
What’s the correct prep material for fragile products?
Bagging
Poly bag
Shrink wrap
Bubble Wrap
What are the returns dispositions that Amazon does not take responsibility.
Defective and Carrier Damaged
Warehouse Damaged and Customer Damaged
Defective and Customer Damaged
Defective and Warehouse Damaged
What is the correct CTI when cutting a Bin check ticket and what SOP reference to provide?
CTI: iss > Retail Request > FBA-Cubiscan Item / SOP Reference: Request a Cubiscan for an ASIN via the InventoryFNSKULookup Tool
CTI: iss > Retail Request > FBA Bin Check / SOP Reference: Cut a Bin Check to an FC
CTI: Fulfillment By Amazon > Merchant Problems > IOG Flip Request / SOP Reference: FBA Credit Requests
CTI: iss > Retail Request > FBA Bin Check / SOP Reference: FBA Credit Requests
What are the 3 Reserved Types of Inventory?
Encumbrance, Pending Research and Bound in FC
Tied to a Pending Order, Transshipped and Hitch Report
Encumbrance, Supply Transshipment and Bound in FC
Alaska Transshipment, Hitch Report and Supply Transshipment
What is the correct CTI when cutting a Cubiscan ticket and what SOP reference to provide?
CTI: iss > Retail Request > FBA Bin Check / SOP Reference: Cut a Bin Check to an FC
CTI: iss > Retail Request > FBA Bin Check / SOP Reference: FBA Credit Requests
CTI: iss > Retail Request > FBA-Cubiscan Item / SOP Reference: Request a Cubiscan for an ASIN via the InventoryFNSKULookup Tool
CTI: iss > Retail Request > FBA-Cubiscan Item / SOP Reference: Cut a Bin Check to an FC
Seller-facing in MYI page, what are the Reserved Statuses that seller will see for the 3 Reserved Types?
Customer Order, FC Transfer and Hitch Report
Customer Order, Transshipment and FC Processing
Encumbrance, FC Transfer and FC Processing
Customer Order, FC Transfer and FC Processing
What is the correct CTI when cutting an IOG Flip ticket and what SOP reference to provide?
CTI: iss > Retail Request > FBA-Cubiscan Item / SOP Reference: Cut a Bin Check to an FC
CTI: iss > Retail Request > FBA Bin Check / SOP Reference: FBA Credit Requests
CTI: iss > Retail Request > FBA-Cubiscan Item / SOP Reference: Request a Cubiscan for an ASIN via the InventoryFNSKULookup Tool
CTI: Fulfillment By Amazon > Merchant Problems > IOG Flip Request / SOP Reference: FBA Credit Requests
What tool to use in order to identify the type of reserved inventory?
Seller – Capacity
Seller – Reconciliation
Seller – Profile
Seller - Inventory
What is the tool that will help you investigate further the Bound in FC Reserved Status?
FC Details: Hitch Report
FC Details: Alaska Transshipment
FC Details: Alaska Encumbrance
FC Details: Alaska Refresh
The item is being transshipped between two FCs and is not currently available for picking
Tied to a Pending Order
FC Processing
Encumbrance
Transshipment
What is the tool that will help you investigate further Encumbered type and Transshipments
FC Details: Alaska: Encumbrance / FNSKU Inventory Lookup
FC Details: Alaska: Encumbrance / Hitch Report
FC Details: Alaska: Encumbrance / Refresh
FC Details: Alaska: Encumbrance / Trans-shipments
This means that the item is tied to a pending order.
Transshipment
Encumbered
Bound in FC
FC Transfers
What tool to check the MCF (Multichannel) or Removal Orders
SPOT: Orders
FC Details
Orders
Seller - Reconciliation
How can we check the specific dispositions of the unfulfillable items from each FC in a removal order using the Orders: Removal Orders tool?
Click: VRET Reference IDs in hyperlinked
Click: Specific FCs
Click: Unfulfillable SKUs
Click: LIQ Reference IDs
The SOP to use when dealing with No Listing Exists Errors in FBA (Fulfilment by Amazon) inventory.
SOP: Late Lost or Damaged Multi-Channel Fulfillment Orders
SOP: No Listing Available Error
SOP Reference: Customer Returns and Refunds FBA
SOP Reference: Request a Cubiscan for an ASIN via the InventoryFNSKULookup Tool
What are some of the differences between Multichannel Orders and Fulfilled orders on Amazon.com? What Help Page are you going to show seller the differences between the two?
Help page: FBA Label Service
Help Page: Reconcile your shipment
Help page: FBA product barcode requirements
Help Page: Amazon Fulfillment and Multi-Channel Fulfillment Comparison Chart
What tool to check to know what specific FC/s where seller has most number of units before cutting a ticket?
Orders
FC Details
FNSKU LookUp Tool
Seller - Reconciliation
When do we transfer contacts to MFI?
Delivered within 3 days and and more than 9 months
Delivered more than 3 days and and within 9 months
Missing unit is less than $20
When shipment is on its first day of receiving status
Seller contacted about a reimbursement for warehouse damaged unit. What report are we going to check to know if seller was already reimbursed or not before initiating one?
Returns Report
Inventory Adjustments Report
Customer Shipment Sales
Reimbursements Report
The customer returned order was in sellable condition. Do we compensate the seller?
Yes, it will be added in fulfillable status.
No, Amazon purchased the unit.
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