Placing the customer at the centre of all your dealings and decisions.
Measures how products or services supplied by a company meet or surpass a customer's expectation.
It is any thing which lots of people do, and have done for a long time.
having thorough knowledge of your inventory, experience with your products.
WHAT ARE THE EXPECTATIONS OF CUSTOMER CENTRICITY?
Understand the concept of Consultative selling
Promptly Answered Calls
Knowledgeable staffers
Display customer
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