CUSTOMER CENTRICITY

WHAT DO YOU MEAN BY CUSTOMER CENTRICITY?

Placing the customer at the centre of all your dealings and decisions.

Measures how products or services supplied by a company meet or surpass a customer's expectation.

It is any thing which lots of people do, and have done for a long time.

having thorough knowledge of your inventory, experience with your products.

WHAT ARE THE EXPECTATIONS OF CUSTOMER CENTRICITY?

Understand the concept of Consultative selling

Promptly Answered Calls

Knowledgeable staffers

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