NST pop quiz
NST Pop Quiz
Test your knowledge with the NST Pop Quiz designed to challenge your understanding of our appointment setting and customer interaction processes!
Whether you're a seasoned professional or a newcomer, this quiz will help you review key information while having fun.
- 10 engaging questions
- Multiple choice and checkbox formats
- Instant feedback on your answers
New Booked Appt Mary Zimba Bonghanoy (619) 748-4330 Thursday, July 13, 2023 12:00 PM https://app.growlocaldigital.com/v2/location/pFicu0KKf0BLzhQplmSS/contacts/detail/vxPaFYYSyiGoVRlsU5Lzppp. What type of appointment is this?
Inbound lead who scheduled
Inbound lead who DID NOT schedule
Confirmation call
Outbound lead who cancelled/No showed
Wegovy is a medication for nausea.
True
False
How many calls/names do I need to send my lead at the end of my shift?
4
3
1
6
Check all that apply: correct qualifying questions
Have you ever tried medical weight loss before? Or is this completely new to you?
What have you tried in the past?
When are you looking to start?
What is your goal weight?
Do you have insurance?
Would you like to try other services?
What if the customer is busy and is not interested in booking an appointment at this time?
Provide the office phone number and tell them to call us when they are ready
Ask them when a better time to call back would be and set a task
Tell them you dont care
What is someone asks: Can my friend or another member of my family use this discount / offer?
We would be happy to coordinate a day and time with them, you can send them our info and we will get that taken care of.
Sure, bring them on in
No. We dont like other people
Yeah. Just have them give us a call
There is a fee for the consultation (in person or on the phone)
True
False
How long will the consultation take?
One hour
45 min-1 hr
Only about 15 minutes
All day
What is the first thing you should do at the beginning of every shift?
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