SHOPPIE Standards & Processes : Feb Quiz
SHOPPIE Standards & Processes Quiz
Test your knowledge on the SHOPPIE standards and processes with our engaging quiz! Whether you're a team member or just interested in retail operations, this quiz covers essential scenarios and expectations.
- Assess your understanding of customer interactions.
- Evaluate your familiarity with store policies.
- Enhance your product knowledge.
Select your name
During a Starbucks, a customer ordered a Green Tea Crème Frappuccino and a sandwich to dine in. What should we do with the visit?
Reject - Unpaid
Accept - Paid
Reject - Paid
Re-do the visit
During shopper's recent visit to Bath & Body Works, the store was on a Duck Sale with the store packed. Upon approaching a team member with inquiry about Aromatherapy fragrances, the team member quickly asked a few questions and directed the shopper to the location where she could find the product. The shopper felt rushed through the process of interaction and not receiving personalized service. How would you rate the product knowledge factor?
Score : Not Applicable
Score : "No" - Factor not met
Score : "Yes" - Factor Met
All of the 3 apply
"A picture of the pizza is a requirement for the Blaze Pizza Visit in addition to the Receipt" : Please rate if True or False
True
False
For retail visits, suggestive selling should take place at :
The Till
At the shop floor
At the Till and the shop floor
All of the above
A ritual massage is mandatory after completion of the required service : Please rate if True or False
True
False
For a Food Delivery visit, the shopper can also place an order by calling Contact Centre Hotline in their respective markets. : Please rate if True or False
True
False
During a Vision Express visit : The shopper is told that the optometrist is on a lunch break and will be back in an hour. What should the shopper do?
Wait in the store for the optometrist to return
Abort/Cancel the visit
Leave the store and return after some time
Complete the visit without seeing the optometrist
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