Weekly Skills Trivia
Weekly Skills Trivia Challenge
Test your knowledge with our engaging Weekly Skills Trivia. This quiz is designed to assess your understanding of key concepts relevant to your role in outbound communications and provider coding.
Take a moment to challenge yourself and see how well you know essential information that can help in your daily tasks:
- Outbound call protocols
- Provider eligibility criteria
- Benefits structure
- Dental coverage specifics
What Blue Link would you reference when making an outbound call ?
Outbound calls to FEP Members-All Associates
Enrollment Changes
NY Professional Provider Look Up
Medical Review Pends
Is a Orthopedist an eligible group to be coded to ?
Yes
No
When the provider status is unknown what level of benefits do you give ?
Preferred Only
All Levels
Non Preferred
Ask the member to call back with additional information on the provider.
Under Basic Option should you always quote the 30% of the Plan Allowance for agents, drugs, and/or supplies administered or obtained in connection with your care ?
True
False
Member/Dental Provider calling asking how cover major dental ?
Going to the Regional Foodbank for volunteer night
If going to have a Colonoscopy,
Not Covered
Only in cases of accidental injury or to restore the mouth to a precancerous condition.
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