DWP Quiz
DWP Knowledge Challenge
Test your knowledge about the Department for Work and Pensions (DWP) with this engaging quiz. Are you ready to answer questions that will challenge your understanding of Universal Credit and related processes?
- 10 Multiple Choice Questions
- Learn essential DWP protocols
- Enhance your understanding of claimant procedures
If a claimant has more than one account, what is the best solution?
Keep both accounts in case one does not work
Close both accounts and start again
Close down the account which has the least details
Keep first account, update claimant details and close down new account
Nothing, a claimant can have two accounts.
What is the latest time a claimant's will receive their money within the same day?
6pm
12pm
8pm
12am
Varies
When dealing with a claimant, where is the best place to look for any notes on their claim?
Emails
Journal
Contact claim's manager
Intranet
What does the following abbreviation stand for 'ESA'
Employment & Service Allowance
Earned Support Allowance
Employment & Support Allowance
Extended Support Allowance
What is the first thing you ask a claimant to access their account?
Why they are calling
When was the last time they called
Security questions
Which region they live in
If they have any children
If a couple wants to claim UC, what should they do?
Create a claim each
Create a joint claim
They cannot claim when they are a couple
Wait till they have kids to claim UC
How long does assessment period last?
7 days
2 weeks
1 month
All through out the claim
What is the best option to take when a claimant needs help making a claim?
Refer to Citizens Advice Bureau
Help them make a claim
Refer to Claims manager
Use Handover Tool
Why is a PSN Number important for a claimant to keep safe?
To get in contact with their work coach
As it is their reference number for their claim
To create a new password
To provide every time they call
It is not important
Where do you look for all corona virus updates in regards to Universal Credit?
BBC News
Gov site
Intranet
Google
Email
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