Debt Management and Money Guidance
Debt Management and Money Guidance Quiz
Test your knowledge on debt management and money guidance with our interactive quiz. This quiz is designed to help you understand the key concepts surrounding financial difficulties faced by claimants.
- Learn about sensitive communication techniques
- Explore practical support services
- Enhance your understanding of debt management tools
What sort of things might a claimant might say to you if they are struggling with their money?
Can I have an advance?
Can I be paid more often?
I need help with childcare costs.
I have taken a loan out to pay my electric bill.
I don't have any food
I cant pay my bills
My universal credit payment isn't enough
All of the above
Are Claimants money troubles considered a sensitive subject ?
What should you do if you believe a claimant is having money troubles ?
Be Empathetic
Be understanding
Ignore them
Be proactive
Use sensitive questioning and listening skills
Tell them it is their responsibility
Signpost
Is the The District Provision Tool (DPT) and National Provision Tool (NPT) for use by claimants or agents ?
How Would you use the district provision and National provision tool ?
The tools are used by agents to find support for claiments that we can the provide to that claimant
For the claimant to access
What 3 key tools does The Money Advice Service have ?
Money Manager
Loans
Debt Advice Locator
Advice on Help to Save accounts
Credit card offers
None of the above
Which service can provide a wide range of support and guidance on money and debt ?
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