SERVICE
Drive Thru Service Knowledge Quiz
Test your knowledge on Drive Thru service protocols and ensure you are well-prepared for delivering an excellent customer experience. This quiz covers essential practices, order management, and customer interaction techniques that are crucial in a fast-paced service environment.
- Multiple choice questions to challenge your understanding
- Learn about Drive Thru best practices
- Improve your service skills
For Drive Thru, order taker should start taking orders from __ car in line moving backwards.
1st
2nd
3rd
4th
For Drive thru orders, do not stack more than ______ of burger/sandwiches to avoid deformation.
1 layer
2 layers
3 layers
4 layers
For Drive thru transactions, assembled orders should already be hanging out of the window while waiting for the customer to arrive to receive his orders. This is known as _____________
Advance call
Outside Order Taking
Hanging bag orders
None of the above
What is the 3rd Key Step?
Present the order.
Total the order and state the amount of purchase
Assemble the order
Receive the payment and give change if any
Pies, Fries and Extra items are considered ________________.
Main Dish
Dessert
Beverage
Side Dish/Extra
The Meal Square is composed of main dish, side dish or extra, dessert and beverages
True
False
The sequence in assembling products is: 1 Beverages 2 Products in Styro 3. Sandwiches or Pies 4. French Fries 5. Softserve.
True
False
Overage amounting to more than P10.00 should be paid immediately.
True
False
What is not included in the DT Key Customer Zones?
Paying zone
Entry zone
Order zone
Pre-Order zone
This is where consumers wait their turn to approach the main menu board/ order point
Paying zone
Order zone
Pre-Order zone
Entry zone
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