South London Service Matters
South London Service Matters Quiz
Welcome to the South London Service Matters Quiz! This quiz is designed to test your knowledge of our service principles and engagement opportunities.
Take the quiz to learn more about:
- Acknowledging guests effectively
- Timely food service standards
- Resolving customer complaints
- Engaging with our Loyalty App
From the 7 points of service, what are the 3 engagement opportunities?
A Big Hello! Checkback and A Great Goodbye
A Big Hello! The Food and The Bill
The Order, The Food and A Great Goodbye
A Big Hello! Checkback and The Bill
A Big Hello! - In how many seconds should a guest be acknowledged at the door?
30 seconds
15 seconds
5 seconds
10 seconds
If you don't have time to seat a guest, what is the perfect CREW way a guest can be acknowledged at the door?
Smile at the guests, say how are you?
Hi! Good to see you! Someone will be with you shortly!
A Big Hello!
All of the above, plus be yourself
Our Food - How long should it take for main courses to be served after a guest orders them?
20 minutes
45 minutes
Depends on the kitchen
15 minutes
Speed - How quickly should you offer a drink to a guest once they have been seated?
Ask if they would like a minute
At the point of seating a guest, and going forward at any point in the experience
Don't worry about the speed! They're here to relax!
Give them 5 minutes
Check Back - If a customer is looking around, what should you do?
Ignore them, it's not your section
Approach them with a smile and ask if they need anything
Run away and hide!
Start clearing the plates
Our Food - If a customer's food is going to be longer than 20 minutes what can you do?
Check in with the kitchen, inform the manager, and be honest with the customer
Wait another 5 minutes
Tell the customer it's busy
Ignore the fact they've been waiting
Which of the below examples is the best CREW Great Goodbye?
Goodbye, see you soon
Nice to see you today
I heard you said you were going to see Top Gun earlier, enjoy the movie!
Bye!
What is the best way to resolve a complaint?
Apologise 10 times, it's better than just apologising once
Saying thank you for the feedback, all feedback is golden
Run away and hide!
Apologise once, thank the guest for the feedback and assure them it will not happen again
What tools are available to you to help with driving CREW?
The Online Talent Academy CREW modules
Advice from your colleagues
The 7 points of perfect service, and the pre shift brief
All of the above
At what point(s) can you engage with the customer about our PE Loyalty App?
At A Big Hello!, The Order, and The Bill
At A Big Hello!
At The Bill
Too busy to talk about it!
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