Credit Quiz - Add Your Name and HRMID to the first Question please!
Credit Knowledge Assessment
Test your knowledge on credit policies and practices with our engaging quiz! Discover how well you understand the intricacies of customer credits and the various policies in place.
Whether you're in customer service or just looking to enhance your understanding, this quiz will help you:
- Evaluate your knowledge of credit principles
- Learn important company policies
- Understand customer service practices related to credits
What is a credit?
A credit is funds that optimum takes from the customers.
A credit is money that optimum gives back to the customers
Can a credit be applied to customer without them asking for a credit?
Yes
No
Can a late fee be waived if a customer had prior late fee charge within the prior 12 months?
Yes
No
Maybe
If an order confirmation is emailed to the customer confirming $100 and customer is charged $250. Can customer get a credit of the difference?
Yes
No
If Yes will customer be getting a future credit every months until they decide to leave optimum?
Yes
No
Price remains as if after customer is aware of what the price is. Bill can not be adjusted.
What is you credit limit as an agent?
$80
$25
Depends on the credit request.
How do you calculate a customers daily credit?
Monthly charge divided by the number of days in the month
Service monthly charge divided by the number of days in the month
Both are correct as it depends on what the initial credit is for
If a customer is charged $348.94 monthly of September which $193.32 is for internet. How much would customer be given for 5 days without internet service?
$32.20
$33.00
$58.16
$20.11
Credit can not be applied more than 90 days in the past for New York customers and 60 days for customers in other areas.
True
False
A New York customer's service issue must be present for the following minimum time-frames before credit may be applied
4 hours
6 hours
2 hours
1 day
A New Jersey customer's service issue must be present for the following minimum time-frames before credit may be applied
4 hours
6 hours
2 hours
1 day
Any other area customer's service issue must be present for the following minimum time-frames before credit may be applied
4 hours
6 hours
2 hours
1 day
Can we override a credit policy and if that is the case when?
No, Under no circumstance
Yes. In unique circumstances
Are Sports packages refundable ?
Yes
No
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