Australia Post Online Shopping Survey
Australia Post Online Shopping Survey
Participate in our quick survey to share your experiences and opinions about online shopping with Australia Post. Your feedback will help improve online shopping processes for everyone!
- Express your preferences and obstacles in online shopping.
- Contribute to understanding customer needs for return processes.
- Help shape a better shopping experience.
1.How old are you?
1. >40
2. 30-39
3. 20-29
4. <20
2. What is your gender?
A. Male
B. Female
C. Others
3 What is your employment status?
A. Part time
B. Full time
C. Casual
D. Not employed
4. Which of the following factors are most likely to deter you from using online shopping?
A. Return process
B. Difficulty with return/collecting parcels
C. Lack of extended delivery times
D.Product quality uncertainty
E.Others______
5. How many times have you shopped online in the past 12 months?
A. 0-5 times
B. 5-10 times
C. 10-15 times
D. above 20 times
6. How many times have you returned any online shopping items in the past 12 months?
A. 0-5 times
B. 5-10 times
C. 10-15 times
D. above 20 times
7. How many times have you returned any non-online shopping items in the past 12 months? a. 0-5 times
A. 0-5 times
B. 5-10 times
C. 10-15 times
D. above 20 times
8. Do you consider the online shopping process to be complicated?
A. Yes
B. No
9. Have you ever not returned an online item because of the return’s process?
A. Yes
B. No
10.What are the potential reasons stopping you from returning online shopping products?
A. Repackaging products
B.Physically travelling to the Post Office
C.Postage
D. Others
11. If the return process is simplified, would you consider more online shopping?
A. Yes
B. No
12. Do you get frustrated with the Australia Post product packaging process (choosing a box, securing the item, taping the box, labelling etc)?
A. Yes
B. No
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