Salt Mobile Quiz pt.3
Salt Mobile Knowledge Quiz
Test your knowledge about Salt Mobile services with our engaging quiz! This 10-question quiz covers various aspects of customer service, product offerings, and operational procedures.
Whether you're a seasoned professional or a newcomer, challenge yourself with:
- Multiple choice questions
- Real-world scenarios
- Insights into mobile subscription management
With which tool, can we help the Customer with the creation of MyAccount?
€¢ CSR Admin
€¢ Top Up Log
€¢ Invigo
What is the correct procedure for switching from B2B to B2C, without costs?
€¢ Plan the transformation into prepay with WB at the end of the contract and then transfer to Salt.
€¢ Simple Upgrade / Downgrade from Marilyn
€¢ Open a case with a request to WB
Taking as an example a 12-month + Europe Salt Europe Subscription, for how many months will it not be possible to carry out an Early Retention?
€¢ After 9 months
€¢ After 6 months
€¢ With this type of contract it is not possible
What happens to a customer who "suffers" a Pruning?
€¢ Salt modifies the amount of GB available to the customer
€¢ Salt modifies the older PP so that the customer has a more updated one.
€¢ Salt limits the performance of the customer's line.
Which REF should I use to open a case for a PrePay Customer who cannot use the line even if there is credit?
€¢ REF 600
€¢ REF 503
€¢ REF 710
What is the correct procedure to change from Salt to Swiss Post ABO?
€¢ The customer calls WB to set the switch of number to Prepay at the contractual expiration, after which it will be possible to migrate the PrePay to an ABO.
€¢ The customer must go to the Post Office and after activating a new number (as temporary), he must contact the Front End to request the migration of the old on Marilyn.
€¢ The customer will have to contact WB to communicate the intention to leave Salt and at most 60 days, WB will provide for the migration.
With 5G being launched, what iPhones can be used with this network?
€¢ All of the models from the X on.
€¢ Only the 12th generation (XS, XS Max and XR).
€¢ None.
How fast will data transfer potentially be with 5G?
€¢ 2Gb/sec
€¢ 1Gb/sec
€¢ 7Gb/Sec
What is the maximum penalty for an early retention for a customer with a subscription + Device (Paid at once, not monthly) ?
€¢ Max CHF 1000
€¢ CHF 1000 + Device
€¢ CHF 199 + CHF 99.95 for Administrative extra costs.
Customer has called in roaming by accident and got a huge bill. Can we do a billshock case?
€¢ Yes but he will only get a CHF 150 maximum compensation
€¢ Yes but he will only get a 50% compensation
€¢ No, billshock is only for data charges
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