ITILFND Part 04-1
ITIL Foundation Quiz
Test your knowledge of ITIL with this comprehensive quiz designed for aspiring IT service management professionals. Covering key concepts, guiding principles, and practices, this quiz will help you assess your understanding and readiness for the ITIL Foundation certification.
- 10 challenging questions
- Multiple choice format
- Instant feedback on your answers
Which dimension includes a workflow management system?
Organizations and people
Partners and suppliers
Information and technology
Value streams and processes
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.
Information
Costs
Utility
Warranty
Which of these should be logged and managed as a problem?
A user requests delivery of a laptop
A monitoring tool detects a change of state for a service
Trend analysis shows a large number of similar incidents
€˜Continual improvement’ needs to prioritize an improvement opportunity
In which two situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant
Which guiding principle recommends coordinating all dimensions of service management?
Start where you are
Progress iteratively with feedback
Think and work holistically
Keep it simple and practical
What is the purpose of the ‘relationship management’ practice?
To establish and nurture the links between the organization and its stakeholders
To align the organization’s practices and services with changing business needs
To set clear business-based targets for service performance
To support the agreed quality of a service handling all agreed, user-initiated service requests
How should the workflow for a new service request be designed?
Use a single workflow for all types of service request
Use different workflows for each type of service request
Avoid workflows for simple service requests
Leverage existing workflows whenever possible
What is the purpose of the ‘information security management’ practice?
To protect the information needed by the organization to conduct its business
To observe services and service components
To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
To plan and manage the full lifecycle of all IT assets
The use of [?] should support, not replace what is observed, when using the ‘start where you are’ guiding principle.
Measurement
Tools
Plans
Process
How should automation be implemented?
By replacing human intervention wherever possible
By replacing the existing tools first
By initially concentrating on the most complex tasks
By optimizing as much as possible first
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