ITILFND Part 06-2
ITIL Foundation Quiz
Test your knowledge of ITIL fundamentals with our engaging quiz designed for both beginners and experienced individuals. Dive into 10 carefully crafted questions covering various aspects of ITIL, including service management processes and best practices.
- Multiple choice and checkbox questions
- Focus on key ITIL concepts
- Ideal for those preparing for certification or seeking to refresh their knowledge
What can be used to help determine the impact level of a problem?
Definitive media library (DML)
Configuration management system (CMS)
Statement of requirements (SOR)
Standard operating procedures (SOP)
Which are phases of the release and deployment process?
1. Release build and test
2. Review and close
3. Categorize and record
4. Change authorization and schedule
Which function is responsible for the management of a data centre?
Technical management
Service desk
Application management
Facilities management
Which are the elements of process control?
Inputs, outputs and triggers
Work instructions, procedures and roles
Resources, capabilities and metrics
Process owner, policy and objectives
Which processes are responsible for the regular review of underpinning contracts?
Supplier management and service level management
Supplier management and change management
Availability management and service level management
Supplier management and availability management
Which statement BEST describes the value of service strategy to the business?
It allows higher volumes of successful change
It reduces unplanned costs through optimized handling of service outages
It reduces the duration and frequency of service outages
It enables the service provider to understand what levels of service will make their customers successful
What is a definition of a service improvement plan (SIP)?
A formal plan to implement improvements to a customer’s business processes
An input from availability management to service level management, detailing the service design plan
A formal plan to implement improvements to a service or process
An input from financial management for IT services to service level management, detailing the budget plan
Which statement about the known error database (KEDB) is CORRECT?
It is maintained by the service desk and updated with the details of each new incident
It is a part of the configuration management database (CMDB) and contains workarounds
It is maintained by problem management and is used by the service desk to help resolve incidents
It is maintained by incident management and contains solutions to be implemented by problem management
Which process works with incident management to ensure that security breaches are detected and logged?
Change management
Service level management
Access management
Continual service improvement
What should a release policy include?
The process owner and process manager for each type of release
The roles and responsibilities for incident and problem resolution
The naming convention and expected frequency of each type of release
The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
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