CALL FLOW
Master the Call Flow Quiz
Test your knowledge of our call flow procedures with this engaging quiz! Whether you're familiar with the essential steps or just starting to learn, this quiz is designed to reinforce your understanding of critical protocols in handling calls.
- 10 carefully crafted questions
- Instant feedback on your answers
- Improve your knowledge and skills in client interactions
What question do we ask first?
Safety Question
Lock Out Safety Question
Caller's Name
Caller's Phone #
We define NI request
NI already provided you , the policy# we found it ...
We ask year, make &model of IV
If caller is the one listed in the policy we ask address
We ask if they are the policy holder
We ask policy's holders name
If the NI is not with the IV ...
We cannot dispatch unattended services
Ask if NI will return
We will need to provide this info to the SP
In which tab we sent the SMS Alert to locate the NI via GPS?
Service Order Tab
Vehicle Tab
Location Tab
It doesn't matter in which tab
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