Hughes Knowledge Check
Hughes Knowledge Check
Welcome to the Hughes Knowledge Check! This quiz is designed to test your knowledge and understanding of Hughes procedures, tools, and configurations. Whether you're an expert or just starting out, this quiz will help reinforce your learning.
- Multiple choice questions
- Designed for Hughes employees
- Improve your operational knowledge
If we need to document a NAP call, we must open a ____________.
Hughes Truck Roll
NAP truck roll
NAP Office Only
NAP Call Sub-Template
When we need to find information for a PIP update, we can check: (multiple)
Case owner
FSO
Escalated child case
Past notes
Billing history
To send an express back up we must:
Use a template and recommended next step: CRASH KIT
Use quick template option in a new activity and paste template
Ask TL to escalate
Open an escalation child case manually
What is needed asset when creating a NAPOO?
ROUTER
NAP MODEM
PRIMARY TRANSPORT
PRIMARY ROUTER
What tools de we need to run for SMEs?
NMP
AWMS
JUDD
BRT Portal
LUI
SDTJu
We can find the invalid follow up template in the _______ template section.
RIAS
ENTERPRISE
SPECIAL
SME
FOLLOW UP
We can find a site by:
Caller name
SAN
Address
Prior case numer
Phone number
What are the steps to take when "cleaning up an SME modem"?
Re-install
Re-register
Re-associate
Force range
Clear status
Clear timing
Clear bootstrap aloha
Registering serial number
Reboot
What is the speed threshold for SMES?
35/5 min. 50%
35/5 min. 60%
25/3 min. 50%
25/3 min. 60%
When signing off a technician at a Phillips 66, what is the procedure to follow?
MOD approval, template and close
HD approval, no template and close
MOD approval, template and pending input
HD approval, template and pending customer confirmation
What are the Hughes configurations for Enterprise accounts?
Single CPE Transport
Advanced CPE HAN
Duo CPE HAN
Circuit Only
Single Transport
Dual CPE HAN
Single CPE HAN
The best of the best
LAN Redundancy
We use this device to add live TV to Digital Media configuration
Apple TV
Roku
HS1000
HR1000
Slingbox
HR4700
We need to call this department in case of getting multi-site issue
TLS
PIP Team
CAT
Control Desk
Hughes Upper Management
Program Managers
This is part of basic SME troubleshooting
Running NMP
Check weather
Check for latency peaks
Check cables
Ask for obstructions
Check state code
Try to open LUI
Modem "clean up"
Ping 50 times
Check interface status
These are our level of support:
Basic
Tier 1
Tier 2
Tier 3
PAM support
Premium
Diamond
Platinum
Extra OP
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