Customer service process
Customer Service Process Quiz
Test your knowledge on the customer service process with our engaging quiz designed to enhance your skills in handling common scenarios. Whether you're a seasoned pro or just starting, this quiz will assist you in refining your understanding of the customer service protocols.
- 5 Multiple Choice Questions
- Immediate feedback
- Improve your customer service skills
Jason contacts you regarding the damage item and wants to return it.( inventory Item shipped via UPS under $50)How will you assist Jason in returning the item?
Create an RMA and UPS Label
Issue refund
Forward it to claims
File UPS claims
Rhonda contacts you related to her faulty floor scrubber and wants to get it repaired. How will you assist Rhonda
Send imports form to lead assist
Send the floor scrubber template to Rhonda
Forward it to claims
Offer discount
Barry contacts you for ETA on order number 7000455507. How will you Assist Barry
Forward to order status
Forward to answers@indsutrialsupplies.com
Ask For A Global order/PO
Transfer to Canada customer service
Select the Correct GL code for this scenario. The order was credited under too late to file claim.
GL: Sales revenue
GL: Sales return
GL: Sales allowance
GL: Sales return freight claims
NOD has to be sent to which of the below email addresses?
GlobalIndustrial@nfiindustries.com
Globalclaims@nfiindustries.com
Globalindustrial@unyson.com
Globalnod@nfiindustries.com
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