Patient Care Awareness Quiz

A healthcare professional speaking with a patient on the phone, emphasizing communication, empathy, and customer service in a medical office setting.

Patient Care Awareness Quiz

Welcome to the Patient Care Awareness Quiz! This quiz is designed to test your knowledge and understanding of patient care protocols and response procedures. It features scenarios that healthcare professionals may encounter in their daily jobs.

Assess your understanding of patient concerns.
Learn about the correct steps to take in various situations.
Improve your patient advocacy skills.

4 Questions1 MinutesCreated by CaringHelper42

Patient Susan B. Anthony is calling in and she would like to speak to someone about her recent office visit. During the visit she did not feel like she was heard by the provider. What is the PC's next step?

Transfer call to site manager

Enter incident into advocacy

Send message to provider in EHR

Transfer call to PC manager line x5527

Patient George Washington calls in and lets PC know that they are going to take legal action against MNGI. What are your next steps?

Call PC manager line x5527

Transfer call to Quality risk management x5502

Transfer call to Scheduling manager line

Patients that are dissatisfied with Prior auth process PAC workflow should be sent to PAC manager line?

True

False

Patient demonstrates combative behavior (swearing etc). PC's next steps should be?

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