Quiz 2
Defectives and Customer Engagement Quiz
Test your knowledge with our engaging quiz focusing on store operations and customer service protocols. Whether you're a seasoned employee or just curious, this quiz will help you gauge your understanding of important retail concepts.
Key Topics Covered:
- Store Management
- Customer Exchange Policies
- Huddle Processes
- Loyalty Programs
- Product Categories
The defectives at store should be sent to the warehouse if the quantity crosses
5
9
6
10
Unclaimed garments at the store cannot lie for more than
60
90
30
15
What is the formula for HI?
(Promoters- detractors)/Total responses
(Promoters+detractors)/Promoters
(2*Promoters-detractors)/(Sum of promoters and detractors)
Promoters/detractors
What is the maximum duration within which a customer can make an exchange?
15 days
6 months
1 year
30 days
A huddle process needs to be conducted within which 2 days of a week
Monday tuesday
Wednesdat saturday
Friday sunday
Sunday monday
How many points does a Silver tier customer get per Rs.100 purchase
4
9
7
8
How many points does customer get in the month of his birthday
1500
1000
750
2000
Which category of shirts is made from 8 ply yarn
Permapress
Gods and kings
Ultrapress
Everyday formals
No. Of bills = 5, total sale= 20000, Qty sold = 4 What is ABV
10
2000
1000
300
Nestin table should have collections that are there in
WIndow
Suits section
Ath work
Trouser Gandola
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