ISO Knowledge

What is Costex's ISO Policy?

Quality, Service and Price

Excellence, Service and Price

Quality, Excellence and Price

All of the above

What are the Quality Objectives?

Less than 0.5% claims, Less than 0.5% shipping errors, and a score of 80% or above on annual customer survey

Less than 0.5% claims, Less than 0.1% shipping errors, and a score of 80% or above on annual customer survey

Less than 0.1% claims, Less than 0.5% shipping errors, and a score of 80% or above on annual customer survey

Less than 0.1% claims, Less than 0.1% shipping errors, and a score of 80% or above on annual customer surve

What is a Non-comformity?

A computer not working, preventing you from doing your work

A wrong address on a shipping label

A rusted part

All of the above

Which of these is NOT a non-comforming product?

A rusted part

A damaged product box

A part painted black and not yellow

A mislabeled box

What should you do if you find a non-conforming product?

Isolate the product, contact your supervisor

Just contact your supervisor

Just fill out an NCR Form

All these answers are acceptable

Where can you find an NCR form?

From the ISO website

Search online for an ISO form

From Costex Internal Web site

From www.costex.com/ISO/Forms

Who is the ISO Lead Internal Auditor?

Melissa Uribe-Gil

Gabriel Campos

Gabriel Martos

We do not have an internal auditor

How do CTP employees communicate within the company?

By; Telephone, Meetings, and Social Media

By; Newsletter, Text messages, Telephone, Emails, Meetings

By; Email, Instagram and AS400

All the above answer are correct

How are documents controlled in Costex?

Documents are not controlled

By the document number, revision letter and revision date

By the documment number

By the document date only

How do we know if a document is the latest revision?

By the revision letter

By the document number

By the date

All documents from the internal website are the latest revision

Whenever a product/part is out of its location, it should be labeled and traceable.

True

False

How are the responsibilities communicated within CTP?

Initial training, job description

Initial training

By the Organizational chart

Responsibilities are not communicated

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