OT - CH 3
Organisational Effectiveness Quiz
Test your knowledge on organisational effectiveness with this engaging quiz! Dive into various approaches to understanding how organisations can be effective and efficient.
Topics covered include:
- Goal-attainment approach
- Systems approach
- Strategic constituencies approach
- Performance measurement
Which statement about effectiveness is NOT correct?
A. An organisation may be efficient, but still not be effective
B. In the organisational effectiveness literature, clear consensus exists among scholars about the definition of organisational effectiveness
C. An organisation may be effective, but still not be efficient
D. Ideas to effectiveness have changed over time in response to changes in investor preferences, government policy, community expectations and management paradigms
Which statement is correct? The goal-attainment approach…
A. Does not assume that organisations are deliberate, rational, goal-seeing entities
B. Proposes that an effective organisation satisfies the demands of those important parts of the environment from which it requires support for its continued existence
C. Assesses effectiveness on whether the organisation accomplishes its ends while tending to downplay the means of getting there
D. Mostly considers the means that the organisation was created to achieve
The goal-attainment approach to organisational effectiveness does NOT assume that:
A. Organisational goals are explicit and widely known
B. Organisational goals should be measureable
C. Organisations are political and irrational entities
D. Organisational goals should reflect important areas to the organisation
The systems approach to organisational effectiveness:
A. Views organisations as mechanisms which produce goods and a services in a non-repetitive way
B. Emphasises the organisation’s ability to acquire resources, maintain itself internally as a social organisation and interact successfully with its external environment
C. Focuses more on ends than on the way that those ends are achieved
D. Assumes that if any of the subparts of the organisation performs poorly, it will hardly affect the performance of the whole system
The number of publications per staff member is a typical effectiveness measure for the:
A. Goal-attainment approach
B. Strategic constituencies approach
C. Systems approach
D. Balanced scorecard approach
Which statement about the assumptions of the strategic-constituencies approach is NOT correct?
A. The organisation is a political arena in which vested interests compete for control over resources in order to satisfy the environment demands
B. Organisations are mechanisms that produce goods and services in a repetitive cycle
C. Effective organisations align their goals with important areas of the environment
D. The goals selected by managers represent a response to those interest groups that control the resources necessary for the organisation to survive
Which is NOT a typical challenge involved in applying the strategic constituencies approach?
A. Dealing with constant change of stakeholders
B. Quantifying the ratio of output to inputs
C. Separating strategic constituencies from the larger environment
D. Identifying the expectations that pressure groups hold
Which approach(es) to evaluating effectiveness applies best to the RABO bank?
A. Both the systems approach and the goal-attainment approach
B. Systems approach
C. Goal-attainment approach
D. Balanced-scorecard approach
To which approach to organisational effectiveness does Shell relate here?
A. Systems approach
B. Strategic constituencies approach
C. Goal-attainment approach
D. Balanced scorecard approach
Which approach to evaluating effectiveness does BMW take here?
A. Systems approach
B. Both the systems approach and the strategic constituencies approach
C. Balanced scorecard approach
D. Strategic constituencies approach
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