TO INTEREST AND BEYOND
What is the current Bonus Interest Rate?
1%
0.1%
There is no Bonus Rate
0.75%
What is the combined balance across Savers that interest is paid on?
$50,000
$1,000,000
$100,000
No limit
What transactions are included when qualifying for interest?
All card based purchases and transfers
In person purchases
All card based transactions including direct debit (set up with your card)
Digital Wallets only
It's important to read the tone of the customer when enquiring about why Interest has changed..
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Emojis are always mandatory for every single chat
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
Being quick means
Writing back within 10 seconds
Typing so fast your fingers dislocate
Replying to the newest chat first
Acknowledging the customer even if you don't necessarily have the appropriate answer instantly.
What can YOU do to help your teammates?
Add notes to relevant chats
Post links to any queries you struggled with to encourage team growth
Look for ways to improve our processes
Encourage each other
Represent our team values with everything we approach
DUH, ALL OF THE ABOVE
What tag was used the most with the last interest change?
Interest Change - Close Account
Interest Change - Positive
Interest Change - Neutral
Interest Change - Negative
What if I have more than $1M in my Savers? Will I get the interest rate for everything I have in my Savers?
Yes, you get paid interest with absolutely no limit!
If you have more than $1M across your Savers, you will only receive the rate up to $1M. Anything above this cap, won't receive interest
When is interest paid?
Whenever! Simply click "give me interest" and you will receive it in seconds.
On the last day of the month
On the first day of the month
Randomly
A customer wants to know if the interest will go back up, what do you say?
Yeah mate, always. We will flick it up again when we feel like it.
We wish we could make $$ guarantees, but unfortunately we can't predict future changes. All banks have to make choices about interest rate changes when the world money markets drop and rise. Weβll always keep you up to date through βTalk to Usβ with any changes.
Nah never! It'll always go down until there is nothing left. Sucks to be you.
Meh, who knows. Be in touch π€π΅π¦πππΌββοΈπ«βοΈπ―ππ·
If you were your own customer, how happy would you be with your service?
Please rate our To Interest and Beyond effort, thank you!
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