Weekly KB quiz 11-6-16 (Responses only accepted until 11-20-16)
Weekly KB Quiz 11-6-16
Test your knowledge with our engaging weekly quiz designed for ED staff! This quiz covers essential procedures and guidelines for using Epic, handling accounts, and managing phone forwarding, tailored for healthcare professionals.
- 5 Questions
- Multiple Choice Format
- Score and Improve Your Knowledge
An ED physician would like to see his notes on the sidebar in Epic. What steps can he take to achieve this?
Click on the wrench in the My Note activity in the upper right corner, then select Open in the Sidebar.
Click the resize button in the upper right hand corner.
Go to Epic > personalization > Use Sidebar for notes.
Escalate an incident to the Epic ASAP team. This feature should already be turned on for all ED Physicians.
An ED nurse wants to only see Physician notes on the notes tab. What filter type can help her do this?
Click "Filters" and choose an Encounter Type of "ED."
Click "Filters" and choose an Author type of "Registered Nurse."
Click "Filters" and choose an Author type of "Physician."
Click "Filters" and choose an "Author Specialty" of "Emergency."
The same ED nurse wants to only see Hospital encounters for the patient. What filter type can help her do this?
Filter by the Encounter type of "Office Visit."
Filter by the Encounter type of "Hospital Encounter."
Filter by the Encounter Department of "Hospital Encounter."
Filter by the Encounter type of "Inpatient."
What should you do if a customer calls in stating their AD account is disabled and their company lised in AD is not CHW or Medstaff?
Have customer contact HR.
Have customer contact Medstaff.
Escalate incident to CHI-SECURITY
Have customer contact their manager.
What should be done if a customer calls in wanting to forward a phone and the phone number needing forwarded is the top number on the phone?
Press the CFwdALL button and enter the destination number.
Have customer goto Incomm > Applications > Administrative > Cisco Phone Management for self-service.
Escalate incident to correct voice team.
Inform customer that calls can not be forwarded.
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